Operational Success Engineer Manufacturing & Critical

Position: Operational Success Engineer for Manufacturing & Critical Applications
Location: Indianapolis

Operational Success Engineer for Manufacturing & Critical Applications page is loaded## Operational Success Engineer for Manufacturing & Critical Applications locations: US, Indianapolis INtime type:
Full time posted on:
Posted Todayjob requisition : R-101006

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first.

We’re looking for people who are determined to make life better for people around the world.

The
** Cloud and Connectivity organization
** is seeking an
** Operational Success Engineer
** to partner with teams supporting
** manufacturing and other critical business applications**. In this role, you will be
** accountable for ensuring the reliability, resilience, and operational success of IT infrastructure
** that underpins applications where downtime, instability, or performance degradation can have significant operational or business impact.

As an Operational Success Engineer, your mission is to ensure the
** IT infrastructure aspects
** of critical applications are
** successfully implemented, operated, and evolved on reliable infrastructure
** across network, compute, storage, virtualization, and cloud‑connected platforms. This role focuses on
** proactive risk prevention, technical coordination, and incident leadership**, rather than reactive support or commercial account management.
** What You’ll Be Doing
** You will serve as the
** technical success owner
** for infrastructure supporting manufacturing and other critical applications, ensuring platforms meet availability, resiliency, performance, and security expectations.

Working within the IT Infrastructure organization, you will:
* Act as the
** primary technical partner
** for application and site stakeholders, providing guidance on infrastructure architecture, configuration, and operational readiness.
* Proactively assess and manage
** infrastructure health
** across network, compute, storage, virtualization, and cloud‑connected services supporting critical applications.
* Partner closely with
** application owners, plant and business stakeholders, engineering, cybersecurity, and global infrastructure teams
** to align infrastructure capabilities with application requirements and uptime expectations.
* Serve as the
** technical coordination point
** for infrastructure engagement, ensuring application needs are clearly represented and addressed by the appropriate specialist teams.
* Lead
** proactive health and reliability reviews**, focusing on dependency mapping, trend analysis, lifecycle risks, and capacity constraints.
* Coordinate
** incident response and technical escalations
** for application‑impacting issues, ensuring rapid engagement, clear communication, and efficient recovery.
* Drive
** root cause analysis and corrective/preventative actions**, working with engineering and service partners to reduce recurrence and improve long‑term stability.
* Promote
** standard architecture, repeatable patterns, and improved observability
** to increase consistency, resilience, and predictability across critical applications.
* Support
** technology roadmaps and lifecycle planning**, guiding modernization efforts and preparing applications for future demands.
* Provide technical direction and oversight to
** internal SMEs and service providers**, ensuring day‑to‑day operations align with reliability and availability objectives.
** How You’ll Succeed**
* ** Be Bold:
** Advocate for the reliability and stability of manufacturing and other critical applications. Elevate risks early, challenge fragile or legacy designs, and influence teams to prioritize improvements that protect application availability.
* ** Be Fast:
** Lead rapid technical coordination during incidents impacting critical applications. Ensure the right teams are engaged quickly to minimize…