Manager, Service Engineering

Location: Indianapolis

** JOIN THE TEAM THAT’S POWERING PROGRESS
** Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

Learn more about this role and how you can begin
* driving your career forward!
*** Benefits:
** The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.
* Choice of medical plans with prescription coverage
* Employer HSA contribution
* Dental & Vision Insurance
* Paid Parental Leave
* Short & Long-Term Disability
* Other voluntary benefits including:
Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
* 401K with generous Company match & contribution
* Accrued Paid Time Off
* 12 Paid Holidays + 1 Floating Holiday
* Robust employee wellness program
* Tuition assistance program
*
* Job Description:

** Job Description

Summary:

As a member of Allison’s Customer Support and Service Engineering team, the Manager, Defense Service Engineering will lead a team of Service Engineers focused on defense cross-drive transmission field support. The team is responsible for serviceability of Allison products including technical support, authoring of technical manuals, and developing repair / maintenance strategies. The Manager, Defense Service Engineering will track program deliverables and prioritize and assign resources to meet those deliverables, which includes a leadership role in the development of Allison’s global cross-drive support network.

Key Responsibilities:

* Managing Allison cross-drive field support responsibility to set the same benchmark we maintain with other products
* Developing and leading a team of Service Engineers to achieve organizational and departmental objectives  + Assigning work responsibilities and balancing workload  + Reviewing and approving travel requests / expense reports  + Conducting semi-annual performance reviews and implementing development plans
* Tracking milestones and deliverables related to service of Defense programs through Allison’s New Product Development process  + Including ongoing support of existing products for new defense programs  + Supporting Defense Sales on the front end of the process to review contracts, while scoping against departmental capacity
* Supporting investigation of product-related issues through Allison’s Defense Product Improvement Team
* Preparing and presenting status reports, sometimes to executive staff, of service impacts to the Global Channel, Service, and Aftermarket teams
* Representing Global Channel, Customer Support and Service Engineering, and Aftermarket on cross-functional teams, providing input on the service perspective of new product launches and proposed product changes
* Assisting the Global Customer Support team with establishing strategic global service centers to maintain and repair Allison cross-drive transmissions  + Building relationships with these service centers to improve processes (reducing downtime) and glean information on common failure modes, used to review cross-functionally for potential product improvements
* Reviewing and publishing technical documentation such as Service and Troubleshooting Manuals
* Ensuring that necessary tools and diagnostic equipment are developed and made available to the global service centers
* Working with the Allison Aftermarket team to ensure that required service parts are available
* Refining and continuously developing Allison’s global cross-drive service support strategy

Competencies and Behaviors:
* Acts with honesty and transparency, surfacing issues and solutions to senior management
* Keeps confidences
* Treats direct reports fairly and actively engages and listens
* Gathers firsthand customer information and uses it for improvements in products/processes/services
* Looks to delight customers
* Can be decisive and act when the total picture is not clear
* Monitors workload of the team and supports equal and fair treatment for all
* Is seen as a team player and cooperates with others within and outside functional area…