Information Technology System

Responsibilities

• The role will focus on process, system support and administration for key GBS applications and IT solutions.
• Responsible for providing end user support to key systems such as SAP ECC, Ivalua, Coupa and Docu Sign software applications, ensuring data safeguarding and security measures are being adhered to.
• Responsible for reducing end user queries from global business users by identifying common issues and implementing solutions that encourage self-service support.
• Systems Support Specialist IT Professional U.S Global Grade 8 System Support Lead Work with IT and external partners to ensure all system issues are resolved in a timely manner whilst communicating the status effectively with the business
• Knowledge and experience in Procurement and Supply Chain functions Has excellent knowledge in key systems and one or more of the following areas:
  Sourcing, Contract Management, Spend Management, Spend Analytics
• Excellent IT skills with the ability to manage and interrogate large data sets effectively
• Excellent problem management technical skills Inter-personal skills with an ability to quickly establish effective working relationships across geographical and cultural borders
• Resourceful, self-managed, and goal driven with the ability to work effectively in teams
• Small. Medium size project delivery 3 years industry experience in IT or business area Technical/business degree or equivalent Identify and lead improvement ideas resulting in working efficiencies

• End-User Support & Incident Management
• Procurement & Supply Chain Systems Knowledge
• Process Improvement & Self-Service Enablement
• Data Analysis & Large Dataset Management
• System Security & Data Safeguarding
• Stakeholder Communication & Cross-Functional Collaboration
• Small to Medium Project Delivery