End-User Asset Management Administrator

Overview

End-User Asset Management role focuses on Project Management and Asset Management, specializing in planning, execution, and optimization of IT infrastructure and enterprise solutions. Requires managing end-to-end project life cycles, ensuring timely delivery within scope and budget. Skilled in risk management, stakeholder communication, and asset lifecycle management including procurement, deployment, tracking, and compliance.

• Located within commuting distance of Memphis, TN;
  Richardson, TX;
  Hartford, CT;
  Indianapolis, IN;
  Raleigh, NC;
  Tempe, AZ or willing to relocate. May require travel in the US.
• Bachelor’s degree or foreign equivalent from an accredited institution. Three years of progressive experience in specialty can be considered in lieu of education.
• At least 4 years of Information Technology experience.
• At least 4 years of experience in Asset Management and Project Management, with expertise in IT infrastructure and lifecycle management.
• Manage complete device lifecycle and maintain accurate asset information in the IT Asset Management tool.
• Provide support for end‑user queries and tickets related to asset management.
• Oversee procurement and disposal lifecycle of IT assets.
• Collaborate with the customer’s third‑party vendor for IT disposal.
• Monitor device disposal and ensure proper retirement in the IT Asset Management tool.
• Work with Regional Support teams to record and update device data across the IT estate in appropriate systems, ensuring data accuracy and compliance.
• Partner with suppliers to maintain data integrity and support audits by providing local site assistance.
• Review invoices from IT asset disposal vendors to reconcile billing, confirm revenue share credits, and report discrepancies to the customer.
• Monitor, track, and report on lost and stolen devices.
• Act as the financial point of contact for procuring IT asset disposal services.
• Conduct surveys and gather feedback on vendor performance to drive continuous improvement.
• Research and recommend improvements to enhance disposal services and reduce program costs.
• Perform physical disposal of assets when required.
• Collaborate with IT Regional Support for hands‑on assistance and feedback to improve vendor services.
• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Strong communication and interpersonal skills.
• Customer Service Orientation.
• Problem‑solving and analytical thinking.
• Strong attention to detail and outstanding analytical and problem‑solving skills.

• Medical/Dental/Vision/Life Insurance.
• Long‑term/Short‑term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus Paid Time Off.

The role entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.