AV infrastructure & Digital Media Technical Support Lead - ONSITE - Indianapolis

AV infrastructure & Digital Media Technical Support Lead - ONSITE - Indianapolis

Location:

Indianapolis, IN

• Manage and maintain AV infrastructure including Tricaster, Live Call Connect, IVGA streaming tools, and conference room equipment.
• Provide live event support (setup, monitoring, troubleshooting) for streaming, recording, and remote speaker integration.
• Coordinate with AV/platform vendors (e.g., Diversified, Telestream) for quotes, renewals, upgrades, and escalations.
• Manage AV scheduling, setup, and support for internal and external meetings.

• Oversee manual downloads and archival of VODs from Pividal ahead of decommissioning deadlines.
• Maintain the Pividal environment and coordinate the transition to the vendor's new environment post January, including connectivity, access, retention, and governance workflows.
• Tune and prepare video files (transcoding/metadata/quality checks) before upload to the new environment to ensure compatibility, performance, and accessibility.
• Organize and catalog media for long term storage and retrieval; document content lifecycle processes.
• Podcast creation and support: produce, edit, and upload podcasts; maintain feeds/metadata; ensure brand, legal, and accessibility compliance.

• Coordinate webinar logistics (scheduling, platform setup, dry runs, live moderation) and ensure consistent audio/video quality.
• Edit and publish recordings to designated platforms; confirm accessibility standards, metadata, and retention.

• Provide Tier 2/3 support and administration for SharePoint, Microsoft Teams, and Microsoft 365 (O365) services.
• Develop and maintain SharePoint sites (IA, lists/libraries, pages, permissions, governance); troubleshoot SharePoint issues and optimize performance/usability.
• .NET application development (C#/ASP.NET) to build and support internal tools, integrations, and services.
• Support Marketing Cloud operations (campaign setup, user onboarding, data governance, integrations).
• Provide agency wide application support across commonly utilized platforms, coordinating resolution with IOT/OTC and vendors.

• Power Platform development: design, build, and maintain Power Apps, Power Automate flows, and Power BI reports/dashboards to streamline operations and reporting.
• Establish governance, ALM practices, environment strategies, and data loss prevention (DLP) policies for Power Platform solutions.
• Integrate Power Platform with SharePoint, M365, and line of business systems using connectors and custom APIs.

• Docu Sign support: administer envelopes, templates, user permissions, and integrations (e.g., SharePoint/.NET/Power Automate).
• Design end to end eSignature workflows with audit trails, retention, and compliance alignment; provide user training and documentation.

• Support procurement/contract activities (SPR drafting, PO tracking), vendor engagement, and change management.
• Maintain SOPs, architecture diagrams, runbooks, and performance metrics for AV and IT services.
• Coordinate knowledge transfer and onboarding for backups/new hires; contribute to training materials.

• Partner with program divisions, Finance, and Procurement to align technology solutions with operational needs.
• Facilitate communication between technical teams and end users; drive adoption of collaboration platforms and automation.
• Participate in agency planning and governance forums; propose improvements to service reliability, accessibility, and security.

Brandon Consulting Associates, Inc. is an EQUAL OPPORTUNITY EMPLOYER.