IT Support Technician​/Analyst

Job Description

Our Client is looking to bring in a computer savvy consultant at their Large Bristol, IN site (700-800 End-Users). This position helps improve the productivity of our clients employees by acting as an escalation point within our Service Desk team and by being the single point of contact for information and problem resolution.

Previous Helpdesk or Desktop Support or PC Technician experience is required. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis. Pay will be negotiable based on experience.

• Assists with installs and repairs on standalone and networked printers (Windows environment)
• Video conferencing equipment
• Other peripherals as assigned
• Responds to and investigates customer inquiries, concerns, and issues via phone, ticket, and e‑mail in a timely and courteous manner
• Advanced troubleshooting of hardware and software issues related to desktop/laptop devices on Windows 7/10 systems either in‑person or remotely
• Provide support for identified Level 2 issues where solutions have already been documented and have a Runbook/Knowledgebase
• Escalates complex and advanced issues to Level 3 support, with full descriptions of problems and actions taken prior
• Identify and suggest possible improvements on processes and procedures
• Maintain working knowledge of products and/or services
• Other tasks as assigned

• Associate’s degree preferred (Bachelor’s degree a plus)
• 2‑4+ years related IT experience
• CompTIA A+, CompTIA Net+, CompTIA Sec+, Cisco Academy, Microsoft 365 Certifications, or other IT related certifications
• Proven customer service skills
• Capable of comprehensive listening (understanding the message(s) that is being communicated)
• Versatile, flexible, and a willingness to work within constantly changing priorities
• Experience with performing basic tasks in Active Directory Environment and Exchange/Office 365
• Knowledge of network structure, security, and function (Cisco/Meraki)
• Network printer function and the ability to troubleshoot printing problems
• Common office automation applications (e.g., Microsoft Office, including Outlook, etc.)
• VoIP phone functions and the ability to troubleshoot problems
• Cell phones, smart phones, and tablets
• Installing/reinstalling operating systems (Windows 7/10) and applications
• Able to effectively prioritize and execute tasks in a high‑pressure environment
• Train users of all levels to be proficient using computer‑based applications
• Develop a thorough understanding of the Client's IST products and services

• IT Infrastructure
• Windows 10
• Active Directory
• Troubleshooting
• Imaging
• PC Deployment
• One Drive
• Microsoft Teams
• Customer Service Oriented
• IT Desktop Support

Pay range: $20.00–$27.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Bristol, IN.

This position is anticipated to close on Jan 30, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.