VP, Software Engineering - Customer Success

Location: Indianapolis

VP, Software Engineering - Customer Success page is loaded## VP, Software Engineering - Customer Successremote type:
Office Tech-Flexible locations:
Indiana - Indianapolis:
Texas - Dallas time type:
Full time posted on:
Posted Yesterday job requisition :
JR325194
* To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
* Job Category Software Engineering Job Details
**** About Salesforce
**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
** We are seeking a VP of Software Engineering in our Digital Enterprise Technology (DET) organization that is driving Salesforce’s transformation to the Agentic Enterprise.  This executive leadership position will directly support our worldwide Customer Success organization whose primary mission is to drive Customer Health, Product Adoption and Consumption that leads to increased Salesforce Loyalty and reduced attrition.
**** The VP will lead technical strategy and execution of the product roadmap for our Customer facing products, systems & services.  This includes the Salesforce Help Portal (), Customer Success Agentforce Agents, Trailhead Learning and Certification (THA) technologies, Support Console, Incident Management Console, Success and Escalations Management.  The leader will define end to end architecture, build scalable technology solutions using the latest Salesforce products, lead high performing global engineering teams, partner closely with senior executives to deliver durable, secure, and reliable systems that unlock new AI‑powered customer experiences.

You’ll combine deep hands‑on architectural rigor with executive‑level influence to ship outcomes at enterprise scale.
**** As a leader at Salesforce, you will embody our core values of Trust, Customer Success, Innovation, and Equality, fostering an environment of innovation as “Customer Zero” for our own Salesforce products as our teams deliver groundbreaking solutions.
** Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
* be your best*, and our AI agents accelerate your impact so you can
* do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link:  to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.###

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