Desktop Support Specialist

Our enterprise-level client is seeking to add a Desktop Support Specialist to the team in Indianapolis, IN. Please see below for full details-

Job Notes:

-- 6-month contract / extensions and perm conversion are possible, but not guaranteed.

-- Onsite in Indianapolis, IN 46052

-- Drug & Background required.

-- Onsite in a Manufacturing environment.

Pay Rate = $23-25 w2 per hour plus benefits

From the client: This will be a full-time Tech Bar role. This job is similar to an IT retail environment like Geek Squad or an Apple Store. Job duties include: hardware repair, software installation, device imaging, and IMAC activities.

Key Responsibilities:

• Reimage and deploy PCs as part of refresh or break/fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using Service Now or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads

Technical Environment &

Minimum Requirements:

• Proven hands-on experience with Office 365 at the deskside level
• Basic knowledge of device imaging, reimaging, and PC deployment best practices
• Excellent problem-solving and customer service skills

Nice to Have:

• Experience using Service Now or similar ticketing systems
• Familiarity with Windows Autopilot deployments
• Hands-and-feet network support (switch checks, console sessions)

Certifications:

• Certifications such as A+, MCP, or ITIL are a plus but not required

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