I.T. ENGINEER

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

The I.T Engineer I is responsible for providing first level of field engineering support to operational and technical support teams for Field Engineering and Company’s Information Systems and System Users. The Engineer I is to monitor, maintain and support all networked computers, printers and associated operating systems and service applications (gaming and nongaming.)

The I.T. Engineer I:

• Is responsible for ensuring the stability and integrity of all in-house computer and server hardware, software, voice, data, video, wired and wireless network services, including Local Area Network (LAN) services, connectivity; to include low voltage services, and works closely with senior field engineers to provide exceptional customer service.
• Provides first level of technical support by performing basic and advanced incident troubleshooting and tracking and assist with problem resolution, fault isolation, follow-up support and documentation to include providing action reports to department team leaders
• Responds to computer, network or data security vulnerability alerts at the property and regional levels for high priority outage restoration efforts.
• Provides installation, monitoring, maintenance, support, and optimization of all computer hardware and software within property data centers and communications closets or where Information Technology assets are contained in a training or production environment
• Performs remedial maintenance on basic network devices, computer hardware and software, including the restoration of configurations with assistance from senior and second level field engineers and IT Operations Center engineers or in combined resolution efforts with vendor support engineers or technicians.
• Analyzes and resolves computer and printer hardware and software problems in an efficient and accurate manner following all safety and security precautions.
• Provides setup and teardown services for local, regional and national performing acts. This includes load in, load out, and set construction.
• Maintains operations and troubleshooting of computerized lighting systems for stage and industrial areas. This includes creating and controlling lighting for local and regional acts.
• Configures, programs, and maintains high-end sound equipment including mixing boards, amplifiers, audio processors, wired and wireless mic systems. Providing both front and back of house support and operation of these systems during performances.
• Installs and troubleshoots digital signage systems including both indoor and outdoor displays, video walls, projectors, monument and pylon signs.
• Familiarity with VGA, DVI, HDMI, and Multicast preferred.
• Performs moves/adds/changes on traditional, digital, and IP based phone and voicemail systems. Basic understanding of PRI, ISDN, POTS and IP based communication technology preferred.
• Provides scheduled on-call support for after-hours support issues and resolution.
• Performs inventory of Company assets and documents stock levels for department visibility.
• Records, monitors, tracks, and documents work performed using the Company’s tracking system.
• Provides Smart Device activation and enrollment into Company’s Mobile Device Management System and provide initial user training.
• Provides support for Company’s Marketing Media Content Delivery Systems
• Other duties, as assigned.
• In collaboration with and under guidance of Corporate IT functional teams:
  • Participates in disaster recovery testing.
  • Participates in functional and empirical analysis related to the design, development, planning, and configuration of computer and peripheral hardware.
  • Participates in rollouts of new…