IDOH Systems Analyst​/Programmer Specialist

Overview

Short Description The Application Systems Analyst/Programmer Senior serves as a technical lead supporting enterprise-wide systems, AV infrastructure, digital media, modern collaboration platforms, and custom application development.

Complete Description The role ensures continuity of mission critical services, optimizes content and collaboration workflows, and partners across the agency to deliver secure, reliable, and accessible technology solutions.

AV & Digital Media Systems Support

• Manage and maintain AV infrastructure including Tricaster, Live Call Connect, IVGA streaming tools, and conference room equipment.
• Provide liveevent support (setup, monitoring, troubleshooting) for streaming, recording, and remote speaker integration.
• Coordinate with AV/platform vendors (e.g., Diversified, Telestream) for quotes, renewals, upgrades, and escalations.
• Manage AV scheduling, setup, and support for internal and external meetings.

Video Content Management

• Oversee manual downloads and archival of VODs from Pividal ahead of decommissioning deadlines.
• Maintain the Pividal environment and coordinate the transition to the vendor's new environment post-January, including connectivity, access, retention, and governance workflows.
• Tune and prepare video files (transcoding/metadata/quality checks) before upload to the new environment to ensure compatibility, performance, and accessibility.
• Organize and catalog media for longterm storage and retrieval; document content lifecycle processes.
• Podcast creation and support: produce, edit, and upload podcasts; maintain feeds/metadata; ensure brand, legal, and accessibility compliance.

Webinar Coordination & Support

• Coordinate webinar logistics (scheduling, platform setup, dry runs, live moderation) and ensure consistent audio/video quality.
• Edit and publish recordings to designated platforms; confirm accessibility standards, metadata, and retention.

Application & Systems Analysis

• Provide Tier 2/3 support and administration for SharePoint, Microsoft Teams, and Microsoft 365 (O365) services.
• Develop and maintain SharePoint sites (IA, lists/libraries, pages, permissions, governance); troubleshoot SharePoint issues and optimize performance/usability.
• .NET application development (C#/ASP.NET) to build and support internal tools, integrations, and services.
• Support Marketing Cloud operations (campaign setup, user onboarding, data governance, integrations).
• Provide agency wide application support across commonly utilized platforms, coordinating resolution with IOT/OTC and vendors.

Automation & Platform Development

• Power Platform development: design, build, and maintain Power Apps, Power Automate flows, and Power BI reports/dashboards to streamline operations and reporting.
• Establish governance, ALM practices, environment strategies, and data loss prevention (DLP) policies for Power Platform solutions.
• Integrate Power Platform with SharePoint, M365, and line-of-business systems using connectors and custom APIs.

Electronic Signature & Workflow

• Docu Sign administration: envelopes, templates, user permissions, and integrations (e.g., SharePoint/.NET/Power Automate).
• Design end-to-end eSignature workflows with audit trails, retention, and compliance alignment; provide user training and documentation.

Project Coordination & Documentation

• Support procurement/contract activities (SPR drafting, PO tracking), vendor engagement, and change management.
• Maintain SOPs, architecture diagrams, runbooks, and performance metrics for AV and IT services.
• Coordinate knowledge transfer and onboarding for backups/new hires; contribute to training materials.

Cross-Functional Collaboration

• Partner with program divisions, Finance, and Procurement to align technology solutions with operational needs.
• Facilitate communication between technical teams and end users; drive adoption of collaboration platforms and automation.
• Participate in agency planning and governance forums; propose improvements to service reliability, accessibility, and security.

• Required - Bachelors degree in Computer Science, Information Technology, or related field; equivalent experience considered.
• 5+ years of…