Managed Print Services Administrator

Managed Print Services Administrator

Infosys is seeking a Managed Print Services Administrator. The HP Print Manager is responsible for managing and optimizing HP’s Managed Print Services (MPS) or similar platform within the organization. This role requires overseeing print infrastructure, ensuring secure and efficient print workflows, managing HP devices and solutions, and driving cost optimization through print policies and analytics. It also demands close partnership and collaboration with other engineers and subject matter experts.

• Candidate must be located within commuting distance of Memphis, TN or Richardson, TX or Hartford, CT
  or Indianapolis, IN or Raleigh, NC or Tempe, AZ or be willing to relocate to the area. This position may require travel within the United States.
• Bachelor’s degree or foreign equivalent from an accredited institution. Three years of progressive experience in the specialty may be considered as equivalent to each year of education.
• At least 4 years of Information Technology experience.
• At least 4 years’ experience in HP Print Manager. Candidates with similar print management platforms will also be considered.
• Manage installation, configuration, and maintenance of HP print devices.
• Experience with HP Security Manager, HP Advance (Pull Print), HP Web Jet Admin, HP JAMC, Ricoh Streamline NX.
• Administer Managed Print Services (MPS) and coordinate with vendors.
• Monitor print usage and optimize device allocation for cost efficiency.
• Implement secure print solutions and ensure compliance with IT policies.
• Provide Level 2/3 support for printer-related incidents and escalations.
• Use HP tools (e.g., HP Web Jet admin) for proactive monitoring.
• Generate reports on print volumes, device uptime, and consumable usage.
• Track and manage consumables inventory.
• Assist in printer fleet refresh projects and new site deployments.
• Strong knowledge of HP printer hardware and software.
• Experience with HP Web Jet admin, HP Security Manager, HP Advance (Pull Print), HP JAMC, or similar tools (Ricoh Streamline NX).
• Understanding of network printing and print server management.
• Troubleshooting skills for hardware and connectivity issues.
• Ability to manage vendor relationships and service agreements.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Strong communication and interpersonal skills.
• Customer Service Orientation.
• Problem‑solving and analytical thinking.
• Strong attention to detail and outstanding analytical and problem‑solving skills.

• Medical/Dental/Vision/Life Insurance.
• Long‑term/Short‑term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus Paid Time Off.

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.