IT Field Technology Manager

Overview

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

The IT Field Technology Manager oversees project coordination and issue resolution to support the desktop technology team across the Northern Indiana region. In addition to HR responsibilities, this role manages staffing levels, coverage planning, time approvals, and performance evaluations. A key focus is ensuring that all counties receive adequate technical support to meet established Service Level Agreement (SLA) standards.

This position also helps allocate and coordinate field resources efficiently, reducing unnecessary travel while maintaining high-quality service delivery. You will collaborate closely with other Field Technology Managers and partners across multiple agencies to ensure that technical issues are addressed promptly, effectively, and with minimal disruption.

This postion works primarily in Northern Indiana. Residency in the service area is preferred. You may have occasional trips to Indianapolis for meetings, or other regions to coordinate efforts and services.

The salary for this position traditionally starts at $93,002 but may be commensurate with education or work experience.

Use our compensation calculator to view the total compensation package.

The essential functions of this role are as follows:

• Assist the IT Director in developing current and long-range direction of technology in accordance with the direction of the agency.
• Assist the IT Director in setting policies and procedures, technical standards and methods and priorities for information systems activities.
• Assume director’s responsibilities in their absence.
• Dispense technical advice, guidance, direction, and authorization to carry out major plans and procedures.
• Analyze new technologies and make recommendations.
• Assist the executive team in the budgeting process.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Monitor time and dollar expenditures to ensure projects and budgets meet established targets.
• Represent the agency’s information technology division at events and meetings.
• Assist in the budgeting process with agency senior management for the information technology division.
• Coordinate, review, analyze, and make recommendations related to requests for proposals of information technology/security projects, ensuring that proposals comply with technical specifications and other IT strategic objectives.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

You must meet the following requirements to be considered for employment:

• A Bachelor's Degree and 1+ year of experience in Computer Science, Information Technology or a related field, or
• An Associate's Degree and 3+ years of experience in Computer Science, Information Technology or a related field, or
• At least 5+ years of relevant experience in Information Technology or a related field, applying the below, outlined knowledge, skills, and abilities in a similar role.

Related certifications and coursework may be considered for education or experience.

• Extensive knowledge of information technology, information security, information management, project management, and/or…