IT Site Service Engineer

Job Description

One of Insight Global’s large Agricultural Sciences companies is looking for an IT Field Services Engineer to join their team located in the Indianapolis, Indiana area. This person will analyze, design and implement new, or modify existing, desktop computing infrastructure to meet ongoing research center needs. The Field Services Engineer will provide technical knowledge to handle complex issues and ensure desktop computing infrastructure meets business requirements, follows industry standards, and maintains data security.

This role will apply knowledge of desktop computing infrastructure to meet research center and information management needs for a robust and fault tolerant network. The qualified candidate will collaborate daily with data scientists and analysts in a team setting as well as 3rd party data providers to drive best practices and identify innovative strategies for successful data product delivery. The successful candidate will be responsible to ensure that the platform will be robust and scalable in order to handle increasing volumes and demands from data and analytics.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 2+ years of experience supporting Windows setup and support, with advanced hands‑on desktop computing, imaging, and implementation experience
• Ticketing system support experience, handling escalated Tier 2 tickets with SLA's while providing white‑glove employee experience
• Experience with imaging, configuring, and computer/infrastructure deployment strategies – prefer experience with PDQ, SCCM/Tanium, or similar
• Tier 2 Active Directory support experience MAC OS setup and support experience preferred
• A+ Certification
• Service Now or Jira ticketing system experience
• Life Sciences, Lab/Science industry experience – having an understanding of how lab equipment or instrumentation connects and interacts with computer infrastructure