Senior Success Guide; Life Sciences Cloud

Position: Senior Success Guide (Life Sciences Cloud)
Location: Indianapolis

** The Senior Success Guide, Life Sciences Cloud, plays a critical role in helping customers realize value and accelerate adoption of Salesforce’s Industry Cloud solutions for Life Sciences. This role supports customers across commercial, clinical, and operational use cases in highly regulated environments, ensuring they drive measurable outcomes while maintaining compliance and efficiency.  Senior Success Guides blend industry knowledge with deep product expertise across Life Sciences Cloud capabilities and use AI-driven insights to provide timely, prescriptive recommendations.

The role is both proactive and reactive — delivering 1:1 Success Requests, Expert Coaching Sessions, and serving as a trusted advisor to customers as they mature their Life Sciences processes. Success Guides collaborate closely with Success Managers, Account Executives, Support, Architects, and Readiness teams to help customers reach their business goals and maximize adoption.**
* ** Deliver 1:1 Expert Coaching Sessions and respond to Success Requests focused on Life Sciences Cloud configurations, best practices, and workflow optimization.**
* ** Provide actionable, prescriptive guidance across core capabilities such as commercial operations, medical and safety processes, patient and provider engagement, clinical operations, data models, and compliant architectures.**
* ** Drive proactive engagements that help customers accelerate Life Sciences Cloud adoption and time to value.**
* ** Contribute to internal knowledge resources and act as a mentor to peers within the Guide organization.**
* ** Collaborate with cross-cloud partners to provide product and process feedback, support enablement, and influence roadmap improvements.**
* ** Complete all required ACT courses and participate in ongoing product and industry upskilling.**
* ** Stay current on Salesforce releases, Industry Cloud innovation, and AI-enabled capabilities relevant to Life Sciences.**
* ** 4+ years of experience in customer success, solution consulting, or implementation roles — ideally within the Life Sciences industry.**
* ** Strong understanding of Life Sciences business processes (commercial, medical, clinical, safety, or regulatory).**
* ** Ability to quickly learn new technologies and translate them into prescriptive customer value.**
* ** Strong consultative, problem-solving, and communication skills.**
* ** Proven ability to influence and communicate effectively with technical and business audiences.**
* ** Excellent written and verbal communication skills.**
* ** Experience with Industry Clouds, particularly Life Sciences Cloud or Health Cloud.**
* ** Familiarity with regulated processes and compliance frameworks (e.g., GxP, 21 CFR Part 11, validation requirements).**
* ** Experience supporting enterprise-scale transformations in the Life Sciences ecosystem.**
* ** Salesforce Admin or Architect-level skills;
Trailhead Ranger is a plus.**
* ** Bilingual or multilingual fluency.**
* ** Engagement in Life Sciences or Salesforce community groups.
** When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
* be your best*, and our AI agents accelerate your impact so you can
* do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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