Business Process Architect; BPA MQ IT, GSC

Business Process Architect (BPA) MQ IT, GSC

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana, with 39,000 employees worldwide. We are dedicated to delivering innovative medicines and improving the understanding and management of disease while giving back to communities through philanthropy and volunteerism.

You will be part of Tech at Lilly MQ (Manufacturing and Quality), an organization that drives manufacturing operational excellence through the utilization of technology. The focus for this role will be on Global Supply Chain Logistics and Transportation Management processes and systems. As the Business Process Architect, you will be a strategic technology leader responsible for aligning technology solutions with business objectives, driving innovation, and delivering measurable value.

• Act as a liaison between business stakeholders (e.g., supply chain, manufacturing, regulatory, commercial) and IT teams. You will ensure that technology solutions are aligned with strategic business goals and regulatory requirements.
• Subject Matter Expert in Global Supply Chain Systems, with an emphasis on Transportation Management and Logistics, and knowledge or warehouse management systems.
• Assist in the translation of business requirements to application needs for custom developed applications and/or COTS/SaaS tool configuration.
• Leverage strong understanding of functional business processes to enable key area stakeholders to meet business outcomes aligned with the Global Supply Chain and MQ Tech at Lilly Global Supply Chain team.
• Align global supply chain strategies with Eli Lilly’s innovation and growth goals, focusing on Artificial Intelligence.
• Partner with Global Supply Chain and Global Tech at Lilly teams to implement integration solutions between systems such as SAP S/4
  
  HANA, SAP Transportation Management (TMS), Trans Voyant, SAP BN4L, Project 44, Cold Stream Logistics, Sensi Watch, and other transportation management and logistics focused systems.
• Maintain high levels of customer satisfaction by delivering exceptional IT support to end-users and addressing their needs promptly.
• Maintain computer system validation for responsible applications.
• Deliver recommendations to implement improved processes and controls, and drive the transformation of those approved recommendations.
• Build relationships with internal and external customers and partners.
• Manage budgets for large-scale projects or programs.
• Interact with regulators, customers, or other outside stakeholders on business issues.
• Perform other duties related to ongoing delivery and program transformation as assigned by senior management.

• Deep understanding of pharmaceutical operations, especially in manufacturing, supply chain, and compliance.
• Excellent problem-solving skills to address complex IT issues and implement effective solutions in a timely manner.
• Exceptional customer service and communication skills to maintain high end-user satisfaction.
• Proficiency in handling IT changes, updates, and system upgrades with minimal disruptions and in accordance with industry best practices.
• Proficiency in ITIL principles, including incident, problem, and change management, to streamline IT support processes.
• Understanding of cybersecurity best practices to protect critical pharmaceutical manufacturing systems and sensitive data.
• Proven ability to work effectively in high-pressure, time-sensitive situations.

• Bachelor’s degree in Software Engineering, Computer Science, Computer Engineering, or a related field, with a minimum of 7 years of IT experience working with Global Supply Chain.
• OR High School Diploma with relevant work experience, with a minimum of 15 years of IT experience working with Global Supply Chain; minimum of 7 years of IT experience working with Global Supply Chain and a Bachelor’s degree in Software Engineering, Computer Science, Computer Engineering or a related field.

• Master’s degree in Computer Science, Information Technology, Business…