IT Support Technician​/Analyst

IT Support Technician / Analyst

Location:

Bristol, IN (Large site 700-800 End‑Users)

Type:
Contract to Hire (first shift). Pay range: $20.00–$27.00/hr.

Benefits (from Day One):
Medical, Dental, Vision, Critical Illness, Accident, Hospital, 401(k) Retirement Plan, Short & Long term disability, Health Spending Account, Transportation benefits, Employee Assistance Program, PTO/Vacation/Sick Leave.

This position improves the productivity of employees by acting as an escalation point within the Service Desk team and serving as the single point of contact for information and problem resolution. The role diagnoses and resolves hardware, software, LAN, and server issues via telephone, ticket, email, remote tools, and hands‑on support.

• Assist with installs and repairs of standalone and networked printers (Windows environment)
• Assist with installs and repairs of video conferencing equipment
• Assist with installs and repairs of other peripherals
• Respond to and investigate customer inquiries via phone, ticket, and email
• Advanced troubleshooting of hardware and software issues on Windows 7/10 desktops/laptops, in‑person or remotely
• Provide support for Level 2 issues using documented solutions and runbooks/knowledgebase
• Escalate complex issues to Level 3 support with full documentation
• Identify and suggest process and procedure improvements
• Maintain working knowledge of products and services
• Other tasks as assigned

• Associate's Degree preferred (Bachelor's a plus)
• 2–4+ years related IT experience
• IT certifications:
  CompTIA A+, CompTIA Net+, CompTIA Sec+, Cisco Academy, Microsoft 365 Certifications, or other IT related certifications
• Proven customer service skills
• Strong listening skills
• Versatile, flexible, and willing to work within changing priorities
• Experience with Active Directory and Exchange/Office 365
• Knowledge of network structure, security, and function (Cisco/Meraki)
• Network printer troubleshooting
• Office automation apps (Office, Outlook, etc.)
• VoIP phone troubleshooting
• Cell, smart, tablet troubleshooting
• Installing/reinstalling Windows 7/10 and applications

• IT Infrastructure, Windows 10, Active Directory, Troubleshooting, Imaging, PC Deployment, One Drive, Microsoft Teams, Customer Service Oriented, IT Desktop Support

Apply if interested in this opportunity. Send updated resume and contact information to  Expected interview set as early as next week.

Final date to receive applications:
Jan 23, 2026.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.