Commerce Cloud Architect

Job Category

Customer Success

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Customer Engagement: Engage with our Signature Success Plan customers, evaluating and recommending optimization strategies for technical architecture, Dev Ops, performance, and solution design specific to B2C Commerce.
• Lead with Expertise: Serve as a trusted Commerce Cloud SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise.
• Communication Mastery: Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.
• Innovation and Problem Solving: Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.
• Relationship Building: Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.

As a Commerce Cloud Success Architect, you will have a significant impact on our customers’ success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our customers, ensuring their success in leveraging Commerce Cloud’s powerful capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration is at the core of our success, and as a Commerce Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

• Proven Experience: 6 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Commerce space as a lead developer or architect.
• Commerce Cloud Expertise:
  • Proven hands-on experience with Salesforce B2C Commerce platform
  • Deep understanding of data modelling, integration architectures, and data governance best practices.
  • Good understanding of B2C Commerce development tools (Script API, Pipelines, OCAPI/SCAPI, PWAKit)
  • Understanding of web technologies like HTML, SQL, Java script, XML, JSON, and CSS.
  • Experience with system architecture design and integration patterns
  • Deep understanding of B2C Commerce Merchant Tools with hands-on experience using them to troubleshoot and solve real business challenges
  • Good understanding of the relationships between Business Manager, storefront, Einstein configurator and Reports & Dashboards
• Consultancy
  
  Skills:
  
  
  • Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer over Merchant to Executive
  • Customer-centric discovery - ability to ask questions and challenge assumptions with empathy to identify the real problem to solve
• Industry (e.g. retail)
  
  Experience:
  
  Knowledge of functions outside of Commerce that impact Commerce operations and decision making.
• Proactive mindset: Proactive and self-starting attitude with the ability to manage tasks independently while collaborating…