IT Support Associate

Reports to:

Vice President of Operations

Location:

Whitestown, IN, United States

Scope:
The IT Support Specialist provides frontline technology support to staff, ensuring smooth day‑to‑day functioning of the IT department. This role assists the IT Manager with helpdesk requests and technical troubleshooting.

This role is ideal for a technically savvy, hands‑on problem solver. The IT Support Specialist is an essential team member who ensures staff have the tools, processes, and environment they need to thrive.

Pre Born! is a national leader, operator & grant maker exclusively for pregnancy clinics across the U.S. (and a few beyond)! We empower centers through training, consultations, and equipment to help rescue babies and bring mothers and their families to the saving knowledge of Christ. We are a Christ‑centered and directed non‑profit that seeks to operate with excellence, efficiency, and innovation. We are a family that looks like heaven;

people from all diverse backgrounds unite through our love for Christ and our love for life.

• Detailed
• Teachable
• Takes initiative and ownership
• Diligent
• Integrous
• A “people person”
• Respectful
• Quick learner

• 1–3 years of IT helpdesk or technical support experience.
• Strong problem‑solving and troubleshooting skills with hardware, software, and common office technologies.
• Excellent communication skills and a service‑oriented mindset.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.

• Experience supporting process rollout or project coordination.
• Nonprofit, mission‑driven organization experience.
• Familiarity with Microsoft 365, Google Workspace, or similar productivity suites.

• Serve as the first point of contact for staff helpdesk requests (hardware, software, accounts, printers, connectivity, etc.).
• Assist with workstation setup, configuration, and maintenance for new and existing employees.
• Support the IT Manager with technology updates, inventory management, and user account administration.
• Document IT support requests and resolutions in the ticketing system.
• Provide basic training and guidance to staff on software and technology tools.

• Full‑time, on‑site position (some flexibility may be available depending on organizational needs).
• Standard office environment with occasional physical work (lifting, assembling, moving).
• Comprehensive benefits package including health insurance, retirement plan, and paid time off.