Operational Excellence Strategic Consultant Director Senior

Operational Excellence Strategic Consultant Director Senior (Strategy Consulting Dir Sr)

Location:

This role requires associates to be in-office 3
days per week
, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Alternate locations may be considered if candidate resides within a commutable distance from an office but ideal candidates will be located or open to relocate to Indianapolis, IN.

The Operational Excellence Strategic Consultant Director Senior is a key contributor within the Chief of Staff Office to the Chief Digital & Information Officer (CDIO). This role drives operational rigor, continuous improvement, and strategic execution across Digital, Data, Technology, and Cyber domains. The position blends operational management expertise, technology fluency, and structured consulting skills to help the CDIO organization optimize performance, enhance delivery effectiveness, and execute against enterprise digital strategy.

This role will partner closely with CDIO leaders and cross-functional teams to diagnose operational challenges, implement standardized operating mechanisms, drive efficiency, and improve the maturity of digital and technology operations. The Operational Excellence Strategic Consultant Senior Director also supports long-range planning, strategic initiatives, and executive storytelling—ensuring complex operational insights are translated into clear, compelling narratives for senior stakeholders, ASC members, and leadership teams.

• Develops, enhances, and maintains operating systems, performance routines, and decision frameworks for the CDIO organization.
• Responsible for leading larger engagement teams and high value, complex, enterprise-wide level programs or projects that cross multiple business, addressing difficult challenges with both known and unknown solutions, while applying Lean, Six Sigma, and other continuous improvement techniques to streamline processes and improve outcomes.
• Leads teams in conceiving, shaping, refining and prioritizing enterprise wide initiatives and innovation opportunities, ensuring alignment with operational scorecards, KPI reviews, and OKR tracking to drive performance accountability.
• Provides and grows technical knowledge and subject matter expertise while supporting resource planning, capacity management, agile delivery performance, and prioritization processes across portfolios.
• Accountable for initiative planning and supports strategic planning, operating model updates, and capability assessments with data-driven decision making.
• Manages a portfolio of strategic initiatives and high value projects, managing resources, leading cross-functional initiatives, and ensuring alignment to priorities and key milestone progressions.
• Leads market analyses initiatives targeted to driving growth; develops or manages complex financial and investment models, and participates in or oversees the preparation of ROI analyses for senior management, while conducting market and competitive analyses related to digital trends and technology optimization.
• Demonstrates thought leadership, innovative tendencies, and an ability to execute on strategy through seasoned relationship building and communication acumen, including positive executive level interaction experiences and effectively translating complex insights into executive-ready storylines.
• Provides engagement/project oversight, establishes and reports on key metrics and measurements, and offers continuous improvement coaching, guidance, and mentoring to team members while facilitating tiered huddles and rapid improvement activities.
• Facilitates large cross-functional working sessions or meetings to align strategy and plan while functioning as an internal consultant…