Senior Enterprise Site Support Engineer

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third‑Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like‑minded teammates, and seize limitless opportunities. By joining our all‑star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories. Want to learn more about ITS Logistics? Check out our website!

We have an immediate opening for a IT Support Representative in our Enterprise Site Support Team in Whitestown, Indiana. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting.

This position will work on support requests from employees experiencing various issues with their computers, software and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as required the individual provide hands‑on support at the desktop. Note that this is an on‑site opportunity. A hybrid or remote workforce will not be considered for this position.

• Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.
• Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues.
• Effectively communicate status of reported problems to all necessary parties.
• Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.
• Develops action plans for self;
  Looks for and takes advantage of opportunities for improvement.
• Documents troubleshooting steps, communications, and resolution details in tickets for future review.

The ideal candidate will be a highly motivated and self‑directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus. Additional requirements include:

• Working knowledge of Microsoft Windows desktop systems.
• Working knowledge of Microsoft
  365 including Exchange, One Drive, Teams, and Office Applications.
• Working knowledge of Azure hosted environments, and Intra (Azure
  
  AD) as well as legacy Active Directory and Windows server technologies.
• Ability to absorb and retain information quickly.
• Strong attention to detail.
• Prior Help desk experience is a plus.
• Working knowledge of Microsoft Intune is a plus.

• The ability to present information in a user‑friendly language.
• Experience working in a team‑oriented collaborative environment.
• Strong interpersonal, verbal, and written communication skills.
• Excellent telephone communication skills.

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

How would you describe your gender identity?
• Select ...

How would you describe your racial/ethnic background?
• Select ...

How would you describe your…