Deskside Support Technician

Deskside Support Technician

Join to apply for the Deskside Support Technician role at Bell Techlogix, Inc.

Bell Techlogix, Inc. is a certified Great Place to Work and recognized as a Diversity Employer. At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award‑winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth.

Bell Techlogix offers various training and development programs to help you advance in your career within our company.

• Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Primarily provides Tier 1 level support; may provide Tier 2 level support as needed.
• Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
• Processes timely and accurate information to ensure compliance with vendor warranty requirements.
• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
• Adheres to client policies and procedures while maintaining the integrity of the customer’s data.
• Maintains and updates work order tickets in the client’s ITSM tool.
• Coordinates across multiple departments and vendors to provide support.
• Represents Bell Techlogix in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with the customer when responding to technical questions or requests for information.
• Maintains regular attendance.
• Other duties as assigned by management.

• Must have a high school diploma or equivalent; a college degree in a related field is preferred.
• 1‑3 years of technical or related experience is preferred. Relevant education may substitute for technical experience.
• Experience with various versions of Microsoft operating systems.
• Experience with various versions of Microsoft Office Suites.
• Some experience with AD and imaging software.
• Knowledge of industry quality standards.
• Client‑required certifications, if needed.

• Ability to travel to Bell Techlogix or client site locations; overnight stays required on some occasions.
• Strong verbal and written communication skills.
• Ability to explain product material to a variety of audiences.
• Ability to work independently and as a member of a team.
• Effective interpersonal skills.
• Attention to detail, excellent organizational skills, and must possess solid customer service skills.
• Maintain a professional dress code and general appearance.

• Must be able to lift and carry at least 75 lb.
• Must be able to stand for long periods of time.
• Must be able to walk for long distances.
• Must be able to sit at a computer for long periods of time.
• Must be able to work in a fast‑paced environment.
• Manual dexterity to use the keyboard to input information.

• Computer
• Phone
• Company vehicle, if provided.

• Must pass pre‑employment, post‑offer background check and drug screen.
• Must maintain required certification levels.
• Must maintain a valid driver’s license.
• Must have a reliable vehicle and maintain proper insurance while employed.
• Must maintain required security clearance, as needed.

Equal Opportunity Employer - Disability & Veteran

• Entry level

• Full‑time

• Information Technology

• IT Services and IT Consulting

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