Commerce Cloud Architect

Location: Indianapolis

* To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
* Job Category Customer Success Job Details
**** About Salesforce
**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
* To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
* Job Category Customer Success Job Details
** About Salesforce
** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Join our team as a Commerce Cloud Success Architect and be a pivotal player in driving success for our customers within the Commerce Cloud product portfolio. As a Subject Matter Expert (SME), you'll contribute to the growth and reputation of Salesforce as a leader in the industry. We are seeking a passionate B2C Commerce Architect with significant experience in delivering B2C Commerce Cloud solutions to large enterprise organizations.

** Responsibilities:
** As a Commerce Cloud Success Architect, you will:
* ** Customer Engagement:
** Engage with our Signature Success Plan customers, evaluating and recommending optimization strategies for technical architecture, Dev Ops, performance, and solution design specific to B2C Commerce.
* ** Lead with Expertise:
** Serve as a trusted Commerce Cloud SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise.
* ** Communication Mastery:
** Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.
* ** Innovation and Problem Solving:
** Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.
* ** Relationship Building:
** Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.
** Impact of the Role:
** As a Commerce Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our customers, ensuring their success in leveraging Commerce Cloud's powerful capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

** Collaboration and Teamwork:
** Collaboration is at the core of our success, and as a Commerce Cloud Success Architect , you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

** Basic Requirements:**
* *
* Proven Experience:

** 6 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Commerce space as a lead developer or architect
* ** Commerce Cloud Expertise:**  + Proven hands-on…