Desktop Services Technician

As a Desktop Support Technician at cyber

Think Inc., you will provide technical support for our corporate and remote locations for computers, mobile devices, peripherals, and applications. The role is based in the office Monday through Friday.

• Monitor internal ticket systems and complete basic support requests for PC build and deployments.
• Perform installs, moves, adds and changes (IMAC) to meet customer needs.
• Provide support and respond to queries in a timely manner; ensure tickets are completed in accordance with the applicable Service Level Agreement.
• Support the in‑house Desktop Services team with basic requests (e.g., replacing cables, setting up projectors, moving computers).
• Complete any other tasks as requested by the team supervisor or senior staff member.
• Physically push, handle, and lift objects up to approximately 50 lbs.
• Stoop, bend, climb ladders, pull wire, kneel, and crawl to make repairs, adjust, and/or install equipment.

• A+ / Microsoft or other relevant certifications – Preferred
• ITIL Foundations – Preferred
• Apple Certified Support Professional – Preferred
• Excellent technical acumen on Desktop and/or Application technologies
• Excellent interpersonal, written, and oral communication skills
• Basic understanding of information technology security principles
• Basic understanding of ITIL/ITSM processes and procedures
• Experience with Desktop Technologies (Laptop, PC, Mobile, Desktop)
• 2 years’ experience within the Information Technology field
• Experience with Mobile Device Management (MDM) platforms such as Mobile Iron and JAMF.
• Equivalent education may be accepted in lieu of the education requirement.

The hourly rate for this role is between $20.00 and $30.00, depending on skills, experience, location, and industry. This is a contract position based in Indianapolis, IN.