Desktop Services Technician

At-a-Glance:
Are you ready to build your career by joining a global hospitality company? If so, our client is hiring a
Desktop Services Technician.

Position Type:

• Contract
• On-Site

Required:

• Associate degree or equivalent experience.
• A+/Microsoft, or other relevant technical certifications – Preferred.
• ITIL Foundations – Preferred.
• Apple Certified Support Professional – Preferred.
• Excellent Technical acumen on Desktop and/or Application technologies.
• Excellent interpersonal, written and oral communication skills.
• Basic understanding of information technology security principles.
• Basic understanding of ITIL / ITSM processes and procedures.
• Experience with Desktop Technologies (Laptop, PC, Mobile, Desktop).
• 2 years experience within the Information Technology field.
• Experience with Mobile Device Management (MDM) platforms such as Mobile Iron and Jamf.

Responsibilities:

• Providing technical support to corporate and remote locations for computers, mobile devices, peripherals, and applications.
• Successful completion of Desktop related projects under supervision.
• Monitor the internal ticket systems and complete basic support requests for PC build and deployments.
• Perform installs, moves, adds and changes (IMAC) to meet customer needs.
• Provide support and respond to queries in a timely manner. Ensure tickets are completed in accordance with the appropriate Service Level Agreement.
• Support the in-house Desktop Services team with basic requests (i.e., replacing cables, setting up projectors, moving computers, etc).
• Complete any other tasks as requested by the team supervisor or senior member of staff.

Get in Touch:
If you think you’d be a good match, submit your resume and reach out to Prakash at to learn more.