Associate Director - Product Manager - Unified

Associate Director - Product Manager -  Unified Experience

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana, working to bring life‑changing medicines to those who need them. We put people first and look for individuals determined to improve lives worldwide.

The Product Manager for the  Unified Experience reports directly to the Senior Director, Digital Product Owner for  This role partners closely with design, engineering, business, and product stakeholders to deliver the unified experience vision and strategy for  The Product Manager is responsible for defining and managing the roadmap and requirements for global features that power the worldwide  ecosystem, enabling scalable, user‑centered digital experiences for Lilly’s diverse portfolio of medicine brands.

• Lead cross‑functional teams—including engineering, design, analytics, business and product—to define and complete the unified experience vision and product strategy, maintaining a strong customer‑centric focus.
• Ensure alignment with CX principles and business priorities, balancing customer needs with organizational objectives.
• Champion ongoing product discovery and delivery, validating solutions for value, usability, feasibility, and customer‑centricity through UX testing and partner feedback.
• Serve as a data‑driven advocate for both the customer and the business, guiding design, development, and implementation while making effective decisions on trade‑offs.
• Develop a culture of experimentation, learning, and evidence‑based decision‑making within the product team.
• Track performance and analytics for  and its global features, providing insights to drive continuous improvement in user experience and engagement.
• Collaborate with partners across Lilly—including Medical, Legal, Regulatory, Marketing, Engineering, Design, and Research—to ensure alignment, compliance, and successful delivery.
• Lead discovery efforts with cross‑disciplinary partners to identify and solve key problems, ensuring solutions are well‑defined and impactful.
• Support teams across Lilly in adopting and implementing global features, sharing best practices and providing guidance to enhance value.
• Facilitate updates and reviews with senior leadership and partners to drive alignment on product progress, gather feedback, evaluate performance, and secure necessary resources.
• Apply industry trends and best practices to enhance digital experiences and maintain ’s leadership in digital health.

• Bachelor’s degree in a related field.
• 5+ years of experience in product management.
• Qualified applicants must be authorized to work in the United States on a full‑time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.

• Proven ability to build relationships with cross‑disciplinary partners and develop healthy collaboration.
• Curiosity for understanding human behavior and applying evidence‑based techniques to influence outcomes.
• Demonstrated ability to partner with analytics teams to measure product performance and translate qualitative and quantitative data into actionable insights.
• Excellent communication, collaboration, and partner management skills.
• Experience delivering digital solutions with both internal and external partners.
• Strong understanding of UX principles, VoC, digital data gathering, UX measurement, and digital design guidelines.
• Agility in cross‑functional operations within a highly matrixed organization.
• Excellent critical thinking skills; thrives in complex, dynamic, and ambiguous environments.

• Experience building digital health products in health organizations such as provider systems, health plans, health startups, or the pharmaceutical industry.
• Applied experience in human‑centered design.
• Demonstrated experience with web‑based products involving Adobe AEM, EDS, or similar site platforms.
• Experience scaling digital capabilities across an enterprise.
• Knowledge of operational compliance in the pharmaceutical industry; understanding of global digital regulatory requirements (e.g., GDPR, CCPA).
• Successful track record leading cross‑functional teams and programs.
• Ability to influence across all levels and functions within and outside the organization.
• Knowledge of internal content approval processes.
• Strong organizational change management and conflict resolution skills; ability to build partnerships at all levels.

Travel: