HR Shared Services Coordinator

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Champion, New Era, Nike, and Mitchell & Ness. In addition to our wide range, we are the industry leader in on demand customization.

We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, and the two largest MLB franchises via our Yankees & Dodgers Clubhouse stores. Lids has built partnerships and collaborations with iconic global brands, creating a community where fans, fashion, and culture collide.

The Entry Level HR Shared Service Coordinator supports the delivery of efficient and consistent HR services to employees and managers across the organization. This role is ideal for individuals beginning their career in Human Resources and provides hands‑on experience with core HR processes, employee support, and HR systems within a shared services environment. The coordinator works under guidance from lead HR team members and gains exposure to multiple areas of HR.

• Serve as a first point of contact for routine employee HR questions via email, phone, or HR ticketing system.
• Provide basic information related to HR policies, benefits, payroll, timekeeping, and onboarding.
• Route or escalate non‑routine or complex inquiries to senior HR staff or specialists as needed.
• Assist with employee lifecycle activities including new hires, onboarding tasks, job changes, and terminations.
• Enter and update employee data in the HRIS accurately and in a timely manner.
• Prepare standard HR documents such as employment verification letters and onboarding materials.
• Support employees with basic benefits enrollment questions and direct them to appropriate resources.
• Assist with payroll data validation and help resolve simple discrepancies.
• Maintain documentation in accordance with company policies and legal requirements.
• Follow established HR procedures, checklists, and service‑level guidelines.
• Maintain confidentiality of employee information at all times.
• Support audits and compliance activities by organizing files and records.
• Work closely with HR team members to learn HR processes and systems.
• Participate in training sessions and HR projects to build HR knowledge and skills.
• Collaborate with other HR teams such as Payroll, Benefits, HRIS, and Talent Acquisition as assigned.

• High School Diploma or equivalent.
• At least 3–6 months of experience in an HR Shared Services environment.
• Strong interest in Human Resources and employee services.
• Basic computer skills and proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and willingness to learn.
• Strong communication and interpersonal skills.
• Customer‑focused mindset.
• Ability to follow processes and instructions.
• Good organizational and time‑management skills.
• Professionalism and discretion when handling sensitive information.
• Ability to work effectively in a team environment.

• Associate’s or bachelor’s degree in Human Resources, Business Administration, or a related field (or currently pursuing).
• Exposure to JIRA Ticketing System or UKG Ready HRIS through coursework or internships.
• Coursework in HR, employment law, or business operations.
• Onsite office work environment.
• Standard business hours from 8 a.m. – 5 p.m., flexibility may be provided upon request.

• Ability to constantly sit at a desk in a sedentary work environment
• Ability to frequently communicate clearly and effectively, both verbally and in writing
• Ability to view electronic/written materials and adjust focus when needed (i.e. computers screens, documents, etc.)
• Ability to frequently use a computer, keyboard, mouse, and other standard office equipment.
• Ability to occasionally stand and walk throughout the office.
• Ability to occasionally lift or move items up to 15 pounds.
• Ability to occasionally present information to small and large groups, including team members and leadership.
• The noise level in the work environment is usually moderate.