HRSS Specialist
Listed on 2026-02-03
-
HR/Recruitment
Talent Manager, HRIS Professional, Employee Relations, HR Executive
Location: Indianapolis
Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Human Resources organization in the role of HRSS Specialist I.
We are seeking a detail‑oriented, service‑driven HR professional who thrives in a high‑volume, fast‑paced environment. As the first point of contact for the HR Service Center, you will support IU Health team members statewide by responding to inquiries, resolving issues, and processing HR transactions with accuracy, professionalism, and confidentiality. This role is essential in ensuring that team members receive timely and reliable support across a wide range of HR programs, systems, and policies.
Key Relationships
Reports to
:
Manager, Shared Services
Direct reports
:
None
Location
:
Indianapolis, IN
The Scope
The HRSS Specialist I plays a critical role in ensuring smooth, accurate, and timely HR support for IU Health's statewide workforce. This role handles a high volume of inbound calls and written requests
, processes HR transactions in Oracle
, and partners closely with HR colleagues across the system to ensure team member needs are met efficiently.
This work includes supporting complex leave‑related processes, managing timecard accuracy, and escalating issues appropriately to maintain a seamless team member experience.
Candidate Qualifications
Candidates for this position will be evaluated according to the following criteria and competencies.
High School Diploma/GED required
0–3 years of relevant experience
Experience using Microsoft Word and Excel
Ability to manage deadlines, prioritize tasks, and work independently
Preferred
Associate’s Degree preferred
Previous call center experience
Experience with:
Oracle HR systems
UKG
Leave programs
Intermediate to advanced Excel skills (pivot tables, formulas, search functions, removing duplicates)
HR Service Center Support
:
Serve as the first point of contact for statewide HR inquiries via phone and written communication, providing guidance on HR policies, programs, benefit plans, and leave processes.
Transaction Processing
:
Process, troubleshoot, and approve a high ‑ volume of Oracle HR transactions, ensuring accuracy of team member data across the system.
Timecard Management
:
Support the processing and verification of approximately 500 timecards for team members on leave, ensuring deadlines are met.
Data Verification & Reporting
:
Review and interpret HR data, run Excel ‑ based reports, and support team member data accuracy across multiple HR functions.
System Testing & Problem Solving
:
Participate in testing for HR system updates or enhancements; identify and report issues, trends, or gaps in HR processes.
Leave & Disability Support
:
Assist team members with questions related to leave programs and short ‑ term disability, escalating complex cases as appropriate.
Cross ‑ Functional HR Collaboration
:
Partner with HR colleagues across the system to resolve team member needs, align on processes, and ensure consistent service delivery.
Critical Thinking & Issue Resolution
:
Apply strong problem ‑ solving skills to resolve inquiries, troubleshoot system issues, and maintain service quality.
The “DNA” for Success
Service ‑ Driven:
You are approachable, patient, and committed to delivering a positive HR experience.
Detail ‑ Focused:
You review data carefully, catch errors, and ensure accuracy in all processing.
Strong Communicator:
You explain HR policies and procedures clearly and professionally across many communication channels.
Data & Systems Savvy:
You are confident navigating HR systems and advanced Excel functions.
Deadline ‑ Driven:
You manage a large workload efficiently and consistently meet processing timelines.
Confident Problem Solver:
You look for solutions, anticipate needs, and take initiative to resolve issues.
Team ‑ Oriented:
You collaborate with HR colleagues and contribute to a supportive, reliable service culture.
About IU Health
Indiana University Health is unlike any other healthcare system and we’re looking for team members who share the things that matter most to us. IU Health leaders play a crucial role…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).