Success Specialist

People Specialist

Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of a world‑class employee experience, which allows Salesforce to deliver a world‑class customer experience in the market.

The People Specialist is a member of a globally diverse team providing guidance and assistance to geographically dispersed employees using the latest Salesforce technology. The successful candidate has strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization.

This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in dynamic and high‑growth environments and is interested in gaining exposure to a variety of HR disciplines.

• Provides guidance and direction to employees and managers regarding company HR policies and procedures that champions the company's vision, values and culture.
• Provides front‑line support in the prevention and resolution of employee questions or concerns.
• Recommends effective solutions and takes appropriate actions to address workplace concerns, and escalates as applicable to Employee Relations Managers for further investigation.
• Supports business partners on employee inquiries by interpreting policies and providing consistent practices.
• Creates and implements internal team procedures while identifying opportunities for continuous improvement and process optimizations.
• Maintains accurate, timely, and required documentation of activities to ensure quality employee records and metrics.
• Collaborates with other centers of excellence such as Employee Relations, Benefits, and Talent Development.
• Consults and builds relationships with all levels of operational management and HR team members.
• Routinely exercises sound judgment and expertise within broadly defined policies and practices.

• Minimum 3 years of experience consulting on human resources policies and processes with employees and managers
• Prior experience as an HR Generalist; prior Employee Relations (performance management, coaching, employee/manager guidance, workplace accommodations) experience ideal
• Prior experience in a centralized HR department or shared services organization preferred
• Experience with case management systems and Workday preferred
• Ability to manage a high volume of employee cases
• Experience applying company policies and procedures
• Strong conflict resolution skills
• Ability to work effectively in a hybrid team environment
• Strong professional verbal and written communications