Guest Experience Manager
Listed on 2026-02-06
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Hospitality / Hotel / Catering
Event Manager / Planner, Hospitality & Tourism, Guest Services
A job with SKYLAKE isn’t like a job anywhere else.
SKYLAKE Adventures will be a year-round destination in Sheridan offering a self-paced experience where guests choose their immersive journey - whether that’s relaxing by the crystal clear lagoon with feet in the sand, or a full day of adventure with thrilling water and land attractions, all within a stunning natural environment.
We’re looking for passionate, dedicated leaders committed to delivering exceptional park operations and unforgettable guest experiences.
Position SummaryThe Guest Experience Manager reports to the Senior Operations Manager and is responsible for leading all guest-facing services and experiences throughout SKYLAKE Adventures. This role ensures exceptional service delivery across admissions, guest services, front-line experience teams, and service recovery, while building a culture that puts guests first at every touchpoint.
Key Responsibilities- Lead and oversee all guest-facing operations, including admissions, guest services, and front-line experience teams.
- Set and maintain service standards that deliver welcoming, personalized, and memorable guest experiences.
- Act as the primary owner of guest feedback, service recovery, and issue resolution.
- Train, coach, and develop Guest Experience supervisors and team members.
- Ensure all guest-facing staff are knowledgeable about park offerings, policies, and safety expectations.
- Partner with Operations, Retail, and Attractions teams to ensure a seamless end-to-end guest journey.
- Monitor guest satisfaction metrics, reviews, and feedback to drive continuous improvement.
- Support special events, peak attendance days, and seasonal operations.
- Maintain a visible, on-the-floor leadership presence during operating hours.
- High School GED or College Education
- 3–5 years of leadership experience in guest services, hospitality, resorts, theme parks, or attraction-based environments.
- Proven ability to lead and motivate front-line, guest-facing teams.
- Strong communication, conflict resolution, and service recovery skills.
- Passion for creating positive, memorable guest experiences.
- Ability to work flexible schedules, including weekends, holidays, and peak seasons.
- Paid Time Off (PTO) and sick days
- Medical, dental, and vision insurance
- 401(k) retirement plan planned for later this year.
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