Front Desk Agent - Embassy Suites Indianapolis

Front Desk Agent - Embassy Suites Indianapolis Downtown

Job Number: HOT0C3SV

Work Location: Embassy Suites Indianapolis Downtown, 110 West Washington St, Indianapolis, 46204

As a Front Desk Clerk, you are responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will:

• Assist Guest Service Agents and Front Office leadership with checking in and checking out guests.
• Respond to guest inquiries in a timely, friendly, and efficient manner.
• Provide driving and/or walking directions to guests for local destinations.
• Maintain a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, events, and local attractions.
• Assist fellow team members and other departments as needed to maintain positive working relationships.
• Provide or obtain accurate information.

We seek demonstration of Hilton values:

• Hospitality – passionate about delivering exceptional guest experiences.
• Integrity – doing the right thing all the time.
• Leadership – leading in industry and community.
• Teamwork – team players in everything we do.
• Ownership – owning our actions and decisions.
• Now – operating with a sense of urgency and discipline.

Key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, offering a range of properties from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with fine accommodations, service, amenities, and value. Our vision “to fill the earth with the light and warmth of hospitality” unites us to create remarkable experiences worldwide.

Our amazing Team Members are at the heart of it all!