Front Desk Supervisor

The
Front Desk Supervisor is responsible for assisting the Assistant General Manager/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. This is a working supervisor role in respects to all departments and is to set a high standard of professionalism and service as an example to others within the hotel.

• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems, as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the need.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Always maintain a friendly and warm demeanor.
• Set the standard for guest relations at the Front Desk.
• Obtain all necessary information when taking room reservations.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all message’s packages and mail in a timely and professional manner.
• Be aware of all rates packages and promotions currently underway.
• Be familiar with all in-house groups.
• Be aware of all closed out and restricted dates.
• Be able to perform all duties of Front Desk Agent.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
• Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Ensure that associates are always attentive friendly helpful and courteous to all guest’s managers and all other associates.
• Ensure the maximization of room revenue through Rooms Merchandising.
• Answer all guest inquiries in a timely and professional nature.
• Be involved in departmental meeting planning and execution.
• Help maintain productivity levels at or above budgeted standards.
• Perform any other duty as required by management.
• Assist in training of new hires and current associates on a regular basis.
• Attend meetings as required by management.
• Checks and records pertinent comments into front desk log.