Guest Services Supervisor - Bottleworks Hotel

Guest Services Supervisor - Bottleworks Hotel

Geronimo Hospitality Group

Job Type: Full‑time

Salary: $19.50 per hour

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance
• and more

Built for the modern traveler, the 104‑key boutique Bottleworks Hotel showcases the best of Indianapolis by weaving historic architectural features with modern hotel amenities.

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

As the Guest Services Supervisor, you are directly responsible for all functions of the Front Desk including scheduling, training and special projects. You will manage computers, computer systems and office equipment. You will handle cash, checks, credit card transactions, including deposits and audits.

• Ensure all guests are being treated efficiently and courteously and that all standards are applied.
• Responsible for guest‑service enrichment and recovery.
• Maintain positive relationships with repeat guests and all corporate accounts.
• Assist with conducting inspections of the hotel property to ensure cleanliness and maintenance standards are met.
• Order and maintain office supplies.
• Always maintain a neat and clean professional appearance.
• Ensure all customer‑satisfaction quality standards are complied with and that policies and procedures are consistently applied.
• Create training programs.
• Maintain the company’s progressive discipline program and organize associate files in conjunction with Human Resources.
• Maintain all reservations to maximize bookings and revenue in accordance with hotel standards.
• Coordinate activities with other hotel departments to increase communication and guest satisfaction.
• Schedule labor as required by anticipated business activity while ensuring all positions are staffed and labor cost objectives are met.
• Be knowledgeable of hotel policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.

• High School Diploma or equivalent
• College degree preferred (optional)

• Minimum 1 year hotel experience required
• Supervisor experience preferred (optional)

• Computer skills including Microsoft Office
• Knowledge of Opera PMS preferred (optional)

• U.S. Work Authorization (required)

Geronimo Hospitality Group is an Equal Employment Opportunity employer.

We are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team!