Housekeeper, Hospitality ​/ Hotel ​/ Catering

Housekeeper – Residence Inn Indianapolis NW

Executive Summary
CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible to enhance welcome.
• Contribute to great guest satisfaction scores with all team members.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Demonstrate strong knowledge of all hotel facilities and amenities.
• Support all events and groups hosted at the hotel.
• Leverage relevant technology for each role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all work areas (front and back of house) clean and well‑organized.
• Join team efforts for cleaning guest rooms and public spaces as needed.
• Work smiling and with a "Can Do" attitude to meet business and guest needs.
• Communicate clearly, honestly, and professionally with all team members.

• Complete pre‑cleaning duties: stock supplies, attend morning stand‑up, and assist with linen in the laundry room.
• Thoroughly clean and restock assigned guest rooms each shift.
• Perform additional cleaning projects as assigned, including storage rooms, public spaces, and deep cleaning activities.

• Happy Guests – Management performance ratings, guest satisfaction scores, and intent to return.
• Spotless Cleanliness – GM/AGM spot checks, leadership walk‑throughs, guest ratings/reviews.
• Product Consistency & Quality – Checklist tracking, management ratings, guest ratings.
• Teamwork – Management performance ratings.

• Preferred experience in hospitality, service, consumer‑facing franchise, or related field.
• Positive, can‑do attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Work well in stressful, high‑pressure situations.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve all guests.
• Must be 18 years of age or older.
• Available to work a varied schedule, including evenings, nights, weekends, and holidays.
• Adhere to clock‑in/out procedures; never work off the clock.
• Clock in/out for breaks and provide adequate notice when calling out.

• Stooping, bending, and using lower extremities and back muscles.
• Climbing ladders, stairs, and ramps.
• Balancing on narrow, slippery surfaces.
• Kneeling, crawling, and standing for extended periods.
• Walking long distances and carrying items such as linens, trash, or vacuums.
• Performing repetitive wrist, hand, and finger motions.

This job description does not enumerate all duties. Employees may be assigned additional tasks as required. Employees must be able to perform essential functions, and reasonable accommodations will be made for disabilities where feasible. The employer reserves the right to change duties. This document does not create an employment contract; it reflects an at‑will relationship.

• MCR is the 3rd‑largest hotel owner‑operator in the United States.
• Founded in 2006 with offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• Portfolio of 148 premium‑branded hotels with more than 22,000 guestrooms across 37 states and 106 cities.
• More than 7,000 team members, operating hotels under 9 Marriott brands, 8 Hilton brands, and several independent brands.
• Named among Fast Company’s 10 Most Innovative Travel Companies of 2020.
• Awarded Marriott Partnership Circle Award and Hilton Legacy Award for Top Performer; received the Development of the Year (Full Service) Award at ALIS and the ULI New York Excellence in Hotel Development Award.

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement & upward mobility
• Health, dental, and vision insurance available after 30 days for full‑time team members

Entry level

Full‑time

Management and Manufacturing – Hospitality industry

Referrals increase your chances of interviewing at MCR Hotels by 2x.