Pharmacy Operations Analyst

About IHI

At Innovative Hematology, Inc. (IHI), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and holistic care to patients with bleeding, clotting, and other hematologic disorders, and to their families.

As the Pharmacy Business Analyst, you will play a key role in evaluating pharmacy operations, financial performance, and workflow processes to uncover opportunities for improvement and guide strategic decision‑making. In this position, you will support both project initiatives and business analysis efforts by translating operational needs into effective technical solutions. Your work will help ensure that pharmacy services run efficiently, remain compliant with regulatory requirements, and consistently deliver high‑quality patient care.

• Collect, analyze, and interpret pharmacy-related data (claims, inventory, reimbursement, utilization trends).
• Design dashboards and reports to monitor KPIs such as cost savings, medication adherence, and operational efficiency.
• Identify workflows including bottlenecks and recommend process enhancements.
• Collaborate with pharmacy leadership to implement best practices.
• Evaluate drug spending, rebate programs, and cost-containment strategies.
• Support budgeting and forecasting for pharmacy operations.
• Ensure adherence to state and federal regulations, including HIPAA, DSCSA, 340B, and applicable pharmacy laws.
• Monitor audit readiness and assist with accreditation and compliance reporting.
• Act as a liaison between pharmacy operations and IT for system upgrades and enhancements.
• Test and validate pharmacy data to ensure accuracy and functionality.
• Work closely with pharmacists, clinicians, finance teams, and vendors to align business goals.
• Present findings and recommendations to leadership in clear, actionable formats to support decision making.
• Support the planning, implementation, and tracking of specific short-term projects.

• Familiarity with pharmacy-specific software (e.g., dispensing systems, EMR, claims adjudication platforms).
• Pharmacy Operations, understanding of drug procurement, inventory management, and billing processes.
• Healthcare Regulations, HIPAA, 340B Program, Medicare Parts B/D, DSCSA, and other compliance requirements.
• Knowledge of cost-benefit evaluations, payor contracts, and reimbursement models.
• Awareness of pharmaceutical industry trends and competitive positioning.

• Strong analytical and problem-solving skills.
• Proficiency in data visualization tools (Power BI) and Excel. Python/R preferred.
• Knowledge of pharmacy systems and healthcare regulations.
• Excellent communication and presentation abilities
• Detail oriented with strong organizational and project management facilitation.
• Critical thinking and understanding of interdepartmental dependencies.
• Interpret complex data and generate actionable insights.

• Uses Systems thinking to determine how people, processes and technology interact and can be improved.
• Applies organizational acumen to evaluate current state of the Center’s business model and recommend improvements.
• Applies ethical judgment and consistently ensures compliance.
• Uses best practices to drive process improvement.

• Minimum bachelor s degree in business, healthcare administration, data science, health informatics, or related field.
• Minimum 3 years of pharmacy operations, healthcare data analytics or business analysis experience.

• Certified Pharmacy Technician (CPhT)
• Certified Business Analysis Professional (CBAP)

All IHI employees are expected to enable multi-factor authentication via their personal smartphone or smart device to access IHI systems as a requirement of their role.

This position is open to residents of the State of Indiana, and requires routine presence at our Center in Indianapolis, IN. Frequency of on-site presence is dependent upon role and department needs.

IHI is a not-for-profit program based in Indianapolis and offers a competitive salary and benefit package.

IHI is the only federally designated comprehensive hemophilia program in Indiana and serves the entire state through services available in Indianapolis and at outreach clinics.

IHI is a leader in hemophilia care, education and clinical research and has a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services.

IHI participates in national and international clinical research, including new infusion products and therapies, investigation of long-term outcomes, and the impact of associated conditions. The IHI research program provides patients access to new therapies, and an opportunity to improve care. Our center has more than 50 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis and more.

Innovative Hematology, Inc. is an Equal Opportunity Employer.