Hospital Access Float

Great people are the backbone to great care and patient satisfaction. In return, we’ll have your back—offering our employees a supportive team environment, great benefits, a true work/life balance, and the opportunity to positively impact the quality of life for our patients. Join TEAM OI.

GENERAL STATEMENT OF DUTIES:

The Hospital Admissions Float functions in a fast-paced role that requires attention to detail and ability to multi-task, including a focus on both the quality and quantity of work. This position supports various locations and roles and duties include check-in, check-out, scheduling, operating multiple systems, answering phones, collecting co-pays, and coordinating benefits with insurance.

• Pre-registers and registers patients for all hospital services including surgeries, injections, and all Imaging services. Responsible for checking Medicaid eligibility for all hospital services patients at the time of pre-registration and registration. Pre-registers and registers all physical and occupational therapy patients in Meditech and Thera Office by utilizing our clinic and ordering systems to input patient demographics as well as therapy orders.
• Ensures all necessary paperwork, including consents, screeners for imaging services, and release forms are filled out, signed, and scanned for each patient. Verifies authorizations have been obtained for services by utilizing Athena for confirmation of authorization. Obtains, submits, and tracks authorizations for various insurances by faxing authorization requests, following up by phone, or using online tools.
• Completes monthly registrations in Meditech for all patients to ensure account and scheduling accuracy as well as billing accuracy.
• Verifies and identifies insurances and coverage within our network by utilizing online tools and provided insurance grid. Obtains all insurance benefit information in a timely manner for follow-up appointments as well as initial therapy evaluations by calling insurance companies, faxing benefit information sheets, or utilizing online tools.
• Collects and applies all patient payments and co-payments, and makes bank deposits as needed.
• Responsible for understanding ABN processes, ascertaining whether or not an ABN is needed and issuing ABNs as necessary for all hospital services, including all LAB accounts.
• Answers all incoming calls and returns voicemails in a timely manner.
• Communicates with Support Services for all insurance changes and diagnosis code verification and changes as well as update Athena with changes.
• Schedules and re-schedules all therapy appointments in Thera Office as needed. Prints and faxes progress notes for all workers comp and outside doctor referrals on a daily basis.
• Completes patient discharges on a weekly basis by researching.

ADP, Ortho Talent, Incident reporting, Meditech, Microsoft Office, Athena, Thera Office, Insurance systems

• High school diploma/GED required; specialty training beyond high school preferred
• 1-2 years of patient registration experience required; 2-4 years of experience preferred
• Exceptional verbal and written communication skills and high level of accuracy and attention to detail a must

Ortho Indy is an Equal Opportunity Employer