Medical Scheduler

Overview

Independent Adult Day Centers

Position
: HCC Scheduler

Reports to
:
Assistant Regional Director of Medical Services

The HCC Scheduler is responsible for scheduling, coordinating, and follow up of guest appointments. The HCC Scheduler answers the HCC appointment line and returns voicemails in a timely manner. The HCC Scheduler provides timely, detailed documentation of notes and findings from appointments, along with weekly wellness calls for all Guests enrolled in the Center’s Healthcare Coordination program. The HCC Scheduler maintains professional communication with Guests and outside medical service providers and ensures that clinical documentation of all billable services is completed accurately and on time.

• Responsible for the coordination, assigning, and last-minute changes of the bookings calendar.
• Maintains schedule of medical appointments for all HCC Guests, updating as needed and communicating changes with the rest of the HCC team.
• Prompt and timely follow-up of all calls and voicemails that come through the HCC Appointment line.
• Complete weekly wellness calls and documentation for all assigned Guests.
• Attend weekly HCC meetings.
• Maintain Availability Tracking Sheet, updating as needed for new and rescheduled appointments.
• Add all monthly recurring appointments to the calendar (e.g., dialysis, INR, therapy, Free Libre, Medication setups).
• Schedule all new patient appointments (follow up on referrals from providers).
• Assist with medical plan of care, rendering services as necessary including regular monitoring of vital signs/weight/blood sugar, medication administration, bowel and bladder care, and education.
• Daily documentation of billable services completed for each Guest enrolled in the HCC program and submitted by the end of day each Friday.
• Update and maintain Guest medical files, including medical plan of care, care records, and progress notes.
• Always maintain a safe environment.
• Always maintain confidentiality. Ensure Guest privacy and dignity in all manners of care.
• Ensure security of, and proper documentation for all Guest medication stored and administered at the Center.
• Prompt and timely transportation to and from Guest medical appointments, being conscientious and professional in the community as a representative of IADC when scheduled to transport.
• Assemble and disassemble equipment and accessories. Operate wheelchair lifts on company vehicles and assist with other ambulatory devices.
• Other duties as needed.

• Medical Knowledge
• Experience with Scheduling
• Direct care experience working with geriatric and/or adults with disabilities preferred.
• Valid driver's license in state of residence
• Qualifying criminal background and driving record (no SR-22, must have fewer than 6 points on license)
• Ability to calmly and repetitively model appropriate behavior in difficult or challenging situations
• Ability to react to situations, i.e., rescue, preventing a Guest from hurting themselves.
• Ability to work with frequent interruptions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must frequently lift and/or move objects/people with or without assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee must be able to use general office equipment such as computers, photocopiers, telephones, etc. The employee must be able to drive a car, operate a wheelchair lift and perform housekeeping duties such as cleaning, cooking, snow shoveling, etc. The job may require exposure to outside weather conditions while working with Guests.

The employee must possess the ability to process vague, abstract verbal and written instructions; work under stress, interruptions, and tight deadlines; problem solve, answer questions and evaluate results of performance; and visualize and assess abstract ideas.