Transcription System Coord

Monday through Friday 7:30 am to 4:00 pm, potential flexible hours eligible after training

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state‑of‑the‑art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients.

And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

The Transcription System Coordinator, reporting to the HIM Manager, plays a vital role in supporting the hospital’s transcription and documentation processes. This position is responsible for researching and addressing end user questions, resolving system‑related issues, and serving as the primary point of contact for incoming telephone inquiries. The coordinator provides courteous and timely assistance to hospital staff, including providers and physician office personnel, regarding dictation, transcription, and electronically created patient reports.

• Train end users and assist with testing system enhancements.
• Maintain the transcription clinician database by accurately inputting and updating provider information based on audit reports.
• Provide frontline support for software, hardware, and procedural issues.
• Assist with training non‑technical staff on dictation and transcription systems, developing detailed documentation and training materials as needed.
• Collaborate across departments to ensure efficient, accurate, and effective documentation support within the organization.

To excel in this role, a foundational understanding of computer hardware, software, information systems, and communication devices is essential. Proficiency with basic internet search tools and Microsoft Office Suite, along with a solid knowledge of medical terminology, is also required. Critical soft skills include the ability to prioritize multiple tasks and projects, maintain strict confidentiality, ensure a neat and clean work area, and provide prompt, courteous reception and assistance to visitors and callers.

• Associate Degree required, ideally in Health Information Management. RHIT certification preferred.
• Bachelor’s degree (preferred)
• Preferred Certification/Licensure:
  Registered Health Information Technician (RHIT)
• Alternatively, a combination of relevant experience and education may be taken into consideration in place of the stated educational requirements.
• 1+ years:
  At least one year of experience in Health Information Management or Transcription (preferred).

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Community Health Pavilion Anderson / Scatterfield

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