Pend Management Coordinator

Overview

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions.

Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

As Datavant’s PEND Management Coordinator, you will be responsible for managing PEND inventory, coordinating closely with Client, Provider, and Datavant Operations Teams to coordinate the release of medical records requests.

• Participate in outbound and inbound calling campaigns
• Retrieves charts from electronic medical record systems and compile medical records to send to other parties for coding
• Log all call transactions into the designated computer software system(s)
• Requests medical records by making outbound phone calls to provider groups and resolve schedule issues as required
• Completes supplemental medical records requests using Excel files
• Assist with providing updated member and provider information to operations teams as required, including researching bad data as necessary
• Directs medical record requests to the responsible party
• Resolves outstanding vendor pending request within a timely manner
• Assist with resolving technical issues related to data reporting issues
• Assist with ad hoc requests
• Responsible to meet company set performance goals (KPIs)
• Adhere to the Company's code of Conduct and policies and maintain HIPAA compliance

• High school diploma or equivalent
• 2+ year of experience in medical records, medical record coding or a related field, preferred
• Prior outbound/sales/collections/call center experience preferred
• Understanding of medical terminology and HIPAA medical privacy regulations, preferred
• Proficient time management, problem solving and analytical skills
• Self-motivated and dependable – must excel in a minimally supervised role
• Schedule flexibility; schedule may include hours outside of normal shift and weekends
• Ability to receive coaching from Supervisor in a constructive/positive manner
• Exceptional attention to detail with high level of accuracy
• Experience meeting changing requirements/priorities, and meeting deadlines
• Ability to deal with personnel at all levels, exercise discretion of all confidential health information, and ensure compliance with HIPAA standards
• Ability to multi-task with high degree of organization and time management skills
• Proficient in entire MS Suite with heavy emphasis on Excel skills and Email Appreciation and understanding of the medical record retrieval industry
• Clear and concise verbal and written communication skills
• Ability to work autonomously in a fast-paced environment
• Track, report and prioritize scheduled retrieval locations
• Make independent decisions regarding the hoc documentation to Provider Group that contains PHI and PII
• Ability to work on multiple long-term projects concurrently to include balancing resources and priorities to different projects along their life cycle
• Excellent Time Management skills
• Must be extremely detail oriented
• Ability to Research and ungroup orgs, detailed understanding and competency in the use of Chart Finder
• Exceptional Verbal and Written Communication skills
• Assist with additional work duties or responsibilities as evident or required
• Understand and analyze project data to identify trends related to project goals and act accordingly within the organization
• Work within client project management to create frameworks to ensure projects are completed on time
• Comprehensive understanding of Datavant and Client processes to include intake methods/processes; the…