Associate Patient Access Rep- Cancer Center North

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Community Health Network MD Anderson Cancer Center is a partnership between Community Health Network and MD Anderson Cancer Center, one of the world’s largest and most respected cancer centers. The partnership formed in 2022 elevated a prior affiliation between Community and MD Anderson Cancer Network®, a program of MD Anderson. This new partnership represents a full clinical and operational integration of Community’s cancer services with MD Anderson across all five of Community’s sites of cancer care.

Community MD Anderson is one of a select few partners with MD Anderson, a global leader in cancer care, and the only partner in Indiana.

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check‑ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

• High School Diploma or GED (Required)
• 1+ years:
  Experience in a healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions:
  Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre‑register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We pride ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

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