Executive Director-Revenue Cycle Services, Registration Operations

Overview

Executive Director - Revenue Cycle Services, Registration Operations

Indiana University Health is seeking individuals who embody these values to join our Revenue Cycle Services leadership team in the role of Executive Director - Revenue Cycle Services, Registration Operations.

Indiana University Health is seeking a consumer-obsessed, operationally rigorous, and digitally forward Executive Director of System Registration Operations across all 16 hospitals and ambulatory practices. This leader will architect and operationalize a world-class patient arrival experience that ensures accuracy, compliance, and financial integrity at every patient entry point while delivering hospitality-grade service excellence for patients and clinical teams. The scope spans check-in, pre-registration, time of service registration, hospital admissions, bedside registration, and insurance verification, across pediatric and adult populations.

This role operates at enterprise scale and complexity, requiring deep operational expertise, disciplined execution, and the ability to lead transformation in a highly matrixed environment. This is a role for a leader who thrives at scale, excels in complexity, and believes access is an experience, not a transaction.

• Enterprise Leadership & Strategy
• Consumer & Provider Experience Innovation
• Registration Operations & Revenue Integrity
• Operational Excellence & Performance
• Matrixed Collaboration & Influence
• Culture & Talent Leadership

Reports to:

Vice President - System Patient Access

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor s degree in Business, Healthcare, Operations, or related field
• Minimum of 5 years leading large-scale registration, admissions, or front-end revenue cycle operations
• Demonstrated success improving registration accuracy, compliance, denial reduction, and financial clearance
• Demonstrated success driving consumer or hospitality-grade service experiences
• Experience managing multiple complex projects and stakeholders in matrixed organizations
• Exceptional communication, relationship building, and influence skills
• Demonstrated ability to lead culture change, quality improvement, and operational transformation
• Proven ability to develop, coach, and retain high-performing teams

• Experience across hospital and ambulatory registration environments, physician office workflows, and/or hospital service areas
• Expertise in Epic, digital registration tools, real-time eligibility, analytics, and quality programs
• Background blending healthcare operations with consumer-centric or service-driven organizations

Indiana University Health is unlike any other healthcare system and we re looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.