Patient Services Specialist

Position Summary

The primary responsibilities of the Patient Services Specialist (PSS) are to provide quality customer service by greeting patients, collecting their information and payments, scheduling appointments, and maintaining medical records. Responsibilities are adapted to each AON office layout based on size and skill set.

Hematology Oncology of Indiana

$15.83 - $26.38

• Create and maintain patient charts within the EMR and billing systems for new and hospital consult patients.
• Accurately record and communicate hospital consults to the appropriate physician.
• Manage all physician requests regarding schedule changes, patient appointments, and timing preferences.
• Assign new patients to appropriate clinicians per office policy and keep records of assignments.
• Check‑in patients per clinic policy, collect and document payments, and verify demographic information.
• Prepare and work reports in accordance with AON and clinic protocols.
• Schedule patient appointments, follow‑ups, treatments, referrals, and outside testing ordered by physicians.
• Prepare daily close deposits and documents, balance the cash drawer, and distribute documents to appropriate departments.
• Maintain E‑Fax servers and distribute records accurately, or enter them into patient charts as required.
• Fax or mail records requested by patients or outside physicians.
• Request missing information for future appointments from facilities or providers and file record in chart.

• Verify patient identity and affix s.
• Collect co‑pays, print receipts, and post payments in the computer system.
• Copy insurance cards and capture s of new patients.
• Ensure patients complete medical history forms and initial forms.
• Answer phones promptly, route calls, take messages and relay to physicians during rounds.
• Respond to missed appointments, reschedule, and document calls.
• Forward sign‑in sheets to the EDI Department.

• Schedule follow‑up appointments and outside testing as ordered by physicians.
• Explain appointments to patients and provide preparation instructions.
• Collect payments, post credit card payments, and balance cash drawer.
• Assist physicians and nursing staff in establishing daily schedules.
• Maintain schedules for physician vacations, conferences, and personal appointments.
• Run daily close and fax reports to the business office.
• Answer and route phones, manage the answering service, and balance the cash drawer in the morning and evening.

• Assemble new patient and hospital follow‑up charts.
• Verify all records received from referring doctors, hospitals, labs, etc.
• Maintain fax machine supplies, distribute received faxes, and handle daily mail.
• Request and distribute reports and test results on individual patients.
• Fax or mail records requested by patients or outside physicians.
• Fax documents to the business office.

• Monitor the fax server throughout the day, file faxes correctly, and delete incorrectly labeled faxes.
• Notify Onco/EMR support or office managers of missing procedures or incorrectly filed faxes.

• Provide supportive, friendly service to patients and caregivers.
• Graciously answer phones, route calls, and document messages.
• Activate and deactivate the answering service as required.
• Perform tasks of other patient services stations when trained.
• Cover absences, lunches, and vacations on other stations.
• Comply with all federal, state, and HIPAA regulations.
• Adhere to AON policies, IT procedures, and disaster recovery plans.
• Assist in training other AON employees.
• Maintain a neat, orderly work area and equipment.
• Ensure confidentiality of all patient and employee information.
• Willingness to work at any AON location as needed.

High School Diploma;
Associate’s degree a plus.

• Minimum one year in the healthcare field; physician office preferred.
• Patient/Customer focused.
• Attention to detail with strong multitasking ability.
• Excellent…