Regional OnSite Specialist - Indianapolis, Indiana

Location: Indianapolis

Regional OnSite Specialist - Indianapolis, Indiana page is loaded## Regional OnSite Specialist - Indianapolis, Indianalocations:
Indianapolis, Indiana time type:
Full time posted on:
Posted Todayjob requisition :
R555434

Work Flexibility:
Field-based

Position summary:

Support daily OnSite operations, within an assigned area, with a focus on providing uninterrupted account coverage, on the job training, and education to OnSite specialists.
*
* Essential duties & responsibilities:

*** Provide clinical surgical support by managing all relevant equipment as it pertains to various account specific contracted scopes of work and functions.
* Lead timely and effective on-the-job training and onboarding activities for OnSite Specialists. Provide education on multiple products, processes, and complex situations.
* Coordinates daily operations with OnSite leaders to ensure effective execution and assessments of staffing and training.
* Remain available to fill anticipated or unplanned staffing gaps.
* Anticipate related device needs of the OR staff and surgeon during surgical procedures. Coach Onsite specialists on the importance of anticipating customer needs during surgical procedures.
* Provides physicians and OR personnel with information on new and current minimally invasive surgical products.
* Ensure effective surgical care to patients as related to third party and Stryker Endoscopy equipment.
* Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker and third-party surgical equipment and instruments.
* Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
* Must be able to accurately record and report data metrics related to all specific job functions daily.
* Responsible for communicating updates on account information to ensure continuous high levels of service.
* Drives adherence with team members to ensure compliance of appropriate regulations, policies, and industry standards.
* Effectively build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and other Stryker employees and partners.
* Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.
* Adhere to all Stryker and medical facility policies, standards, and procedures.
* Communicates OnSite escalations in partnership with appropriate stakeholders. Communicates customer needs and complaints to OnSite Leadership and appropriate Endo/cross-divisional representatives.
* Identify continuing education opportunities, schedule/host in-services, if applicable.
* Attends customer huddles & meetings as invited.
* Coordinates or delegates equipment management, repairs tracking, and loaner coordination, if applicable.
* Supports projects and continuous improvement initiatives within OnSite.
* Adhere to HIPAA and other related patient confidentiality policies and procedures.
* Adheres to all policies and procedures put forth in the Stryker code of conduct and Stryker Employee Handbook. Embodies Stryker’s core values and leadership expectations.
* Obtain and maintain a HSPA Certification, as required.
* Carries out additional responsibilities as assigned by direct manager.
* Demonstrates professional work ethic and attitude at all times.
* Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
* Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
** Education & special trainings:
** High school diploma required.
** Qualifications & experience:
*** Minimum one year of operating room or sterile processing experience preferred.
* Must be able to complete and maintain vendor credentialing requirements for all assigned accounts.
* Ability to understand account standards and effectively communicate to specialists.
* Must be flexible and adaptable to support the needs of the day and works well under pressure.
* Excellent organizational and interpersonal skills, demonstrating strong verbal and written communication.
* Excellent time management skills with ability to use independent judgment and critical thinking effectively.
* Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
* Must be able to explain and generate detailed guidelines and procedures.  + The ability to provide support/coverage for your assigned shift but also on other shifts that need additional support.

Note:

Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time.
* The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
* The role requires you to have your own smartphone.  While you are not eligible to obtain a Stryker-issued phone through the company plan, you will be eligible for a monthly cell phone…