Program Manager

Program Manager

LEL Home Services Indiana and Ohio, LLC

A Program Manager works as a quality assurance liaison with individuals, families, guardians, advocates, case managers, Direct Support Professionals (DSP), other service providers, and community resources to create a cohesive support team for the success of the Individual.

• Supervise Direct Support Professionals (DSP)
• Build relationships with Individuals and understand their interests and needs; carry a caseload of at least 35 Individuals
• Assure that DSPs adhere to waiver rules and regulations; be a resource for DSPs as LEL employees and as support staff
• Connect with each Individual/family every month and visit at least quarterly
• Coordinate with IST/Individual Support Team (family members, case managers, behavior support specialists, and other stakeholders)
• Assist Individuals and their family members with maximizing their waiver funds
• Provide ideas and guidance to help Individuals achieve the Good Life
• Occasionally provide direct care and support if no DSP or natural supports are immediately available
• Ensure "Blue Books" with critical information about each Individual are at their home and up to date
• Collaboratively establish Individuals' goals
• Ensure drills and assessments are completed monthly
• Work closely with the Individualized Support Team (IST) in assessing the Individual's risks and assuring a plan
• Process quality assurance, complaint, incident, and change of status reports and notify the appropriate parties with the reports
• Prepare, investigate, and submit Incident Reports within 24 hours
• Ensure that each of the following are reviewed and agreed upon by the IST at each quarterly meeting:
  • The appropriateness of services and alignment with the Individual's support needs to live their best life
  • Risk assessments and current risk plans
  • The appropriateness of ISP goals and progress towards ISP/PCP goals

Regional Director

Full-time; non-exempt

Remote and Program Manager (PM) will reside in southern Indiana with frequent travel to counties in southern Indiana. PM will work from an office in their residence in southern Indiana. Central Office is in Indianapolis, IN.