Patient Services Coordinator

Overview

US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full‑time position will support the Revenue Cycle Department at our 1921 State Highway 121, Suite 200 clinic in Lewisville, Texas. Typical work week is Monday through Friday, 8:30 a.m. – 5:00 p.m. This position can be either a level 1, 2 or Sr based on relevant work experience.

The job is part of the US Oncology Network, which delivers high‑quality, evidence‑based care to patients close to home.

Note from Hiring Manager:
Opportunity to work for one of the top Oncology/Hematology organizations in the country!

The Patient Service Coordinator professionally greets and welcomes patients and their friends/family, registers and schedules appointments, answers, screens, and directs all incoming calls to appropriate personnel, and relays messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

• Greets patients and visitors to the clinic promptly, courteously, and professionally. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co‑pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages. Pages clinic personnel as appropriate. Communicates messages accurately and timely.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and notes it in patient chart.
• Provides general administrative support by filing charts and forms. Maintains lobby area neat and orderly. Maintains a legible supply of forms and office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with respect to patient records.
• Other duties as requested or assigned, may type memos and forms.

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e‑learning courses within 90 days of occupying position.

• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus.

• At least 5 years front medical office receptionist experience with insurance forms and scheduling software required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel.

The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.