Receptionist and Constituent Services Representative

Overview

The Constituent Services Representative is responsible for communicating the actions of the Attorney General in a customer-focused environment.

• Field, manage, and keep detailed records of all constituent communications
• Check guests in for office visits
• Communicate actions of the Attorney General in a customer focused environment
• Collaborate with the Outreach team to draft letters, certificates, and other official materials
• Maintain a detailed understanding of current state and federal legislation and government agencies
• Prepare briefing materials
• Draft and proofread correspondence
• Organize and maintain filing systems
• Develop and update contact databases
• Research projects as assigned by State Director
• Other duties assigned

• 4-year Bachelor’s Degree from an accredited university preferred but not required.
• Exceptional written and verbal communications
• Responsible for having a broad understanding of current events
• Detailed knowledge of local, state and federal government
• Keep abreast of state and federal legislation that impacts constituents
• Must be able to work effectively in a fast-paced environment, managing multiple tasks and priorities with accuracy and professionalism
• Previous customer service experience strongly desired
• Proven ability to handle confidential information and documentation with discretion, integrity, and adherence to office policies
• Ability to learn new concepts quickly
• Able to handle stressful situations