Consumer Loan Processor

POSITION TITLE: Consumer Loan Processor

REPORTS TO: AVP, Consumer Loan Operations

GRADE: 7

DEPARTMENT: Lending

FLSA STATUS: Non-Exempt

WORK STYLE: Hybrid

LOCATION: 7101

E. 56th Street Indianapolis, IN, 46226

PURPOSE: The primary purpose of this position is to fulfill Financial Center First CU’s vision of inspiring financial wellness. The position must deliver high quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act. Primary purpose of the Consumer Loan Processor is to perform loan investigations, administrative activities, member evaluation and loan package preparation for the Credit Union.

Ensuring that documents regarding a loan meet all lending and regulatory requirements before signatures are completed.

• Ensures timely processing of applications to ensure continued business and quality of service
• Process consumer loans including but not limited to Auto, Unsecured, Credit Card, Home Equity, HELOC, RV, Boat, Motorcycle. Achieve minimal posting, processing or account set up errors
• Interview members for validation of information supplied on applications when needed
• Determine all applicable ratios and metrics meet the approved criteria either by the loan system or loan underwriter
• Review active loan files each day to determine if any documents are missing and what can be done to help the process along
• Collect data and documents to process the loan, which includes but not limited to validating members assets, salaries, debts, employment status, sales contracts and legal documents
• Must perform all activities in accordance with federal and state laws and regulations as well as within the credit unions approved policies and procedures
• Prepare approved loan files to ensure that all documents are in order prior to closing. Meet loan Final date to receive applicationss and assist members to meet such deadlines
• Review the final loan application, closing documents for completeness and accuracy prior to loan signing. Ensure minimal posting, processing or account set up errors
• Book/Fund loans and distribute all necessary funds to proper locations
• Ensure transfer of loan details from loan system to core system and all criteria has been recorded in the core system accordingly
• Performs other duties commensurate to this position

• A two-year degree such as business administration or finance etc. is preferred
• 3 Years of financial experience in the Banking or Credit Union industry related to lending & retail is preferred.
• 1 year of retail experience working directly with members/customers
• Thorough knowledge of Credit Union/Banking loan products and applicable policies and standards within 90 days
• Knowledge and experience with Loan Origination Systems and Core systems. Such as Meridian Link, Keystone, Fiserv, L360 etc.
• Strong verbal and written communication skills. Strong interpersonal and customer service skills. Ability to be resourceful, perceptive and persuasive when solving problems.
• Displays diplomacy, patience and tact when dealing with members and staff
• Detail oriented with ability to adapt quickly in a fast-paced environment.
• Good organizational skills. Ability to concentrate, exercise judgement & be a creative thinker, with a tolerance for risk
• Ability to operate related computer applications and business equipment

• Physical Requirements:
  • Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
  • Must be capable of climbing/descending stairs in emergency situation.
  • Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
  • Must be able to routinely perform work on computer for an average of 6-8 hours per day.
  • Must be able to work extended hours whenever required or requested by management.
  • Must by capable of regular, reliable and timely attendance.
• Working Conditions
  • Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
• Mental and/or Emotional Requirements
  • Must be able to perform job functions with supervision and work effectively either on own or as part of a team.
  • Must…