Credit and Collections Supervisor

Ben Tire Distributors has been a frontrunner in the automotive industry for over 100 years, boasting 25 retail locations and 6 distribution centers in the Midwest, servicing customers and dealers across the region. Our goal is to build trusted, lasting relationships through excellent customer experiences and impeccable service. We are proud to be 100% employee-owned, allowing our employees to share in the success of the Company and build retirement benefits through participation in Company ownership.

We are currently seeking a Credit and Collections Supervisor to join our team!

The Credit & Collections Supervisor is responsible for leading all credit, collections, and accounts receivable activities across multiple wholesale and retail business units. This role ensures timely customer payments, maintains disciplined credit practices, oversees AR performance, and drives effective dispute resolution in partnership with Billing, Sales, Operations, and Finance. The Credit & Collections Supervisor provides day-to-day leadership to the AR department, enforces credit policies, resolves escalated customer issues, and improves cash flow through structured processes and strong internal controls.

• Lead all collections activity to ensure timely payment and reduced Days Sales Outstanding (DSO).
• Prioritize collection efforts based on aging, customer risk level, and financial exposure.
• Serve as escalation point for delinquent accounts, non-payment issues, and customer disputes.
• Manage payment arrangements, write-offs, and relationships with external collection agencies.
• Oversee customer credit setup, reviews, and approvals.
• Establish and enforce credit limits, payment terms, and credit risk guidelines.
• Monitor customer credit exposure and proactively address deteriorating financial conditions.
• Consult with executives to establish credit limits and escalation strategies.
• Partner with Sales, Operations, and Billing to resolve issues contributing to delayed payments.
• Track and report AR metrics including DSO, aging, and cash collection performance.
• Support Finance with month-end close activities.
• Standardize credit and collections processes and maintain internal controls.
• Participate in AR-related system improvement efforts.
• Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment
• Encourage constructive dialogue for the team, even during periods of change or challenge
• Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements
• Maintains accurate and timely documentation of employee discounts and tracks according to company policy.
• Perform additional duties as assigned.
• Comply with company policies and procedures and applicable laws and regulations.

• Strong understanding of credit risk assessment, AR workflows, collection processes, and dispute resolution.
• Experience with accounting systems
• Ability to work and communicate effectively with others, promoting a team environment
• Accepts constructive criticism with professionalism and uses it as a tool for continuous learning and skill enhancement
• Effectively communicates with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements
• Strong listening skills to fully understand customer concerns, able to respond with thoughtful solutions, and handle criticism constructively and without emotional reactivity
• Excellent leadership, communication, and problem-solving skills
• Proficiency in Microsoft Office products, strong Excel experience

• Hiring, training, promoting, disciplining, and discharging employees.
• Setting performance standards, conducting evaluations, and providing feedback.
• Ensuring compliance with company policies, safety standards, and labor laws.
• Scheduling, delegating tasks, and ensuring deadlines are met.
• Mentoring employees, identifying training needs, and fostering collaboration.

• Sedentary in nature
• Repetitive computer and telephone usage
  
  Periodic interoffice movement to communicate with others
• Ability to work and stay focused in a fast-paced office environment

Bachelor's Degree in Finance or Business preferred, requisite experience accepted

Minimum 5 years working in Accounts Receivable or Credit and Collections

• 401(k) w/ Company Match
• Employee Stock Ownership Plan
• Paid Time Off
• Health Insurance
• Vision Insurance
• Employee Discount

• Monday to Friday, in office

Ben Tire Distributors is an equal-opportunity employer. We are committed to treating all applicants and employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, religion, disability, veteran status, sexual orientation, gender identity, or any other classification…