Customer Success & Receivables Manager

Location: Indianapolis, IN
Reports to: Controller
Status: Full-Time, In-Office

S&K Building Services is a fast‑growing, multi-location commercial services company committed to delivering a consistent, high-quality customer experience. As we continue to expand, we are building a best‑in‑class Customer Success function that sits at the intersection of finance, operations, and customer experience.

We are seeking a Customer Success & Receivables Manager to lead our A/R function and oversee the Customer Success team responsible for billing accuracy, collections, customer communication, and cross‑branch support. This is a hands-on leadership role with meaningful influence on cash flow, customer satisfaction, and operational processes.

• Lead the end‑to‑end accounts receivable process across multiple locations—from invoicing to collections and cash application.
• Manage, mentor, and develop the Customer Success team, setting performance expectations and workflows.
• Ensure accurate, on‑time invoicing and customer‑first collection practices.
• Monitor A/R aging, unapplied cash, credits, and escalations to protect and improve cash flow.
• Partner closely with Operations, Finance, and branch leadership to resolve billing issues and prevent recurrence.
• Build, document, and refine Customer Success and A/R processes as the company scales.
• Produce, analyze, and report on key A/R and customer service metrics.
• Oversee a shared, multi-branch inbound communication model while maintaining a strong local customer experience.
• Monitor call volume, responsiveness, and handoffs to identify staffing and process improvement opportunities.

• 5+ years of accounts receivable experience; leadership experience strongly preferred.
• Strong understanding of accounting fundamentals, credit/collections practices, and internal controls.
• Highly organized, detail‑oriented, and effective in fast‑paced environments.
• Ownership‑driven with a focus on outcomes.
• Confident communicator with customers and internal teams.
• Process‑minded with a track record of improving systems and workflows.
• Advanced Excel skills and experience with accounting systems (Quick Books or similar).
• Experience in shared services, call centers, or centralized customer support environments.

• Experience in field services, facilities services, or other multi-location organizations.
• Exposure to shared-services finance models.
• Experience scaling teams, processes, or systems in a growing business.
• A degree in Accounting

• Competitive base salary depending on experience
• Weekly pay
• Medical, dental, and vision benefits (effective the first of the month after 30 days)
• 401(k) with company match
• Paid time off and paid holidays
• Training, development, and meaningful growth opportunities

This role is central to S&K's ability to scale efficiently while maintaining exceptional customer trust and financial discipline. You will shape how we bill, collect, communicate, and support customers across the organization—directly impacting cash flow, operational excellence, and customer experience.