Loan Servicing Associate

Overview

First Merchants Bank is seeking a Loan Servicing Associate to join our team. This position will perform a variety of back-office loan operations functions. Tasks are to be performed in a timely and accurate manner as they are deemed critical in accordance with Regulatory requirements and departmental procedures. The ideal candidate for this position will be flexible with regards to tasks assigned and be willing to learn multiple tasks as needed.

• Respond to customer phone and email inquiries in a professional, thorough, accurate and timely manner.
• Provide guidance as it relates to established loan processes and procedures.
• Research questionable / incorrect transactions to complete resolution and minimal customer impact.
• Process loan transactions for payments, payoffs, exceptions, reversals, escrows, and corrections, etc.
• Maintain Core processing system as needed.
• Produce and validate checks requested daily of loan operations.
• Prepare and submit accurate documentation for lien perfection / release for filing with appropriate party following up as needed.
• Maintain contents of physical files in the file room for all new, modified and closed loans.

• Education:
  
  High school diploma or equivalent (GED).
• Experience:
  
  Six (6) months of financial service, customer service, or related processing experience.
• Physical:
  Must be able to lift up to 50 lbs. Extended sitting for up to 3 hours at one time. Ability to stand, reach, stoop and use of hands and arms to grasp and manipulate objects and climb step ladders.

• Prior banking experience
• Experience with Microsoft Outlook, Excel, and Word

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision Is

To enhance the financial wellness of the diverse communities we serve.

Our Mission Is

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!