Customer Service Representative

Overview

Under limited supervision, performs work of moderate difficulty in the reviewing, processing, recording and maintenance of property tax records. (Uses 10-key adding machine, fax machine, copier, mainframe terminal, fiche reader and computer)

Overview (continued):
Under limited supervision, performs work of moderate difficulty in the reviewing, processing, recording and maintenance of property tax records. (Uses 10-key adding machine, fax machine, copier, mainframe terminal, fiche reader and computer)

Spanish Language Proficiency Preferred But Not Required.

The Marion County Treasurer's Office bills, collects, invests, and distributes property taxes and provides financial analysis related to these functions.

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city whom we serve.

• Answer questions in person and on the phone of the public and other government agencies in relation to tax records, current and past.
• Process incoming tax payments and correspondence (seasonal processing consumes more time).
• Process and research Treasurer's Surplus claims.
• Searches and prepares various clearances (i.e. Alcoholic beverage permits, mobile homes moving and/ or titling permits, permits for license from City Controller).
• Searches for delinquent taxes for employees of all political subdivisions (libraries, state, schools).
• Searches for Sheriff Sale of delinquent property taxes.
• Assists the public with tax related issues.
• Perform other duties as assigned.

Requires a High School Diploma and two years of clerical experience maintaining real estate property tax records.

All rates are bi-weekly. 2026 Rate Sheet - To view our rate sheet, please copy and paste this link into your web browser:

Life Insurance Employee Only (rates per $1,000 per month):
Basic:
Employer Paid. Optional Life Insurance Employee Only (rates per $1,000 per month):

Additional

25-29 $ 0.058
30-34 $ 0.083
35-39 $ 0.099
40-44 $ 0.132
45-49 $ 0.223
50-54 $ 0.363
55-59 $ 0.600
60-64 $ 0.795
65-69 $ 1.329
70+ $2.054

• For more information on eligibility options, refer to Proposal 21-288 (Use the "Apply for this Job" box below)./3exq8yR
• All employees hired/rehired after 1/1/2022 have a choice to select the PERF Hybrid plan (3% + Pension) or the INPRS My Choice:
  Retirement Savings plan (3% + 1% Contribution). The Hybrid plan consists of two components:

Annuity Savings Account (ASA) - This consists of the mandatory employee contribution of 3% of compensation, plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.

Pension - The pension portion of the retirement benefit is funded by employer contributions. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age 65 if they have 10+ years of creditable service. After June 30, 1995, employees may retire at age 60 with at least 15 years of credible service or if age plus years equals at least 85 and the member is at least 55.

With 15+ years of creditable service, retirement as early as age 50 may be possible with a reduced pension.

Notes on Plans
:

• Employees hired/rehired by the City and County between 1/1/2017 and 12/31/2021 may be automatically enrolled in the PERF My Choice:
  Retirement Savings plan. This plan is an ASA-only plan and does not include a pension component. Service in the My Choice plan does not count toward pension eligibility in the Hybrid Plan.

With the PERF My Choice:
Retirement Savings Plan, the ASA is split into two parts:

• Part one - Mandatory employee contribution of 3% of compensation, plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.
• Part two - An additional variable rate contribution by the City toward your ASA (currently 1% of gross wages). Vesting in the City's contribution varies by years…